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business phone systems

1 - Likelihood to Evaluate a New Phone SystemLikelihood to Evaluate a New Phone System

Almost half (48%) said their organizations are likely to evaluate new phone systems, and 36% expect that to happen within the next 12 months.

2 - Reasons for Evaluating New Phone SystemReasons for Evaluating New Phone System

Nearly two-thirds (64%) cited outdated equipment, followed by the need to reduce cost (31%) and the need for a specific feature (30%).

3 - Limited Awareness of Telecom TechnologiesLimited Awareness of Telecom Technologies

While a full 68% of respondents are familiar with VOIP, the next highest technology in terms of awareness is IP telephony at 27%.

4 - Current Use of Voice CommunicationsCurrent Use of Voice Communications

Internal communications tops the list at 75%, followed closely by customer/client communications at 74%.

5 - Top Business Phone Features UsedTop Business Phone Features Used

Three-way calling ranks highest, at 60%, followed by intercom, at 42%, and conference call bridges, at 41%.

6 - Business Phone Features Most WantedBusiness Phone Features Most Wanted

Getting voice mail or email attachments ranks highest at 38%, followed by remote desk phones, at 25%.

7 - Most Widely Used Voice Service DeliveryMost Widely Used Voice Service Delivery

T1 lines are still the most widely used by 20%, followed closely by cable, at 18%.

8 - Importance of Voice CommunicationsImportance of Voice Communications

A little less than a third (31%) rate voice communications as extremely important, while 43 percent said it was very important.