business phone systems
Likelihood to Evaluate a New Phone System
Almost half (48%) said their organizations are likely to evaluate new phone systems, and 36% expect that to happen within the next 12 months.
Reasons for Evaluating New Phone System
Nearly two-thirds (64%) cited outdated equipment, followed by the need to reduce cost (31%) and the need for a specific feature (30%).
Limited Awareness of Telecom Technologies
While a full 68% of respondents are familiar with VOIP, the next highest technology in terms of awareness is IP telephony at 27%.
Current Use of Voice Communications
Internal communications tops the list at 75%, followed closely by customer/client communications at 74%.
Top Business Phone Features Used
Three-way calling ranks highest, at 60%, followed by intercom, at 42%, and conference call bridges, at 41%.
Business Phone Features Most Wanted
Getting voice mail or email attachments ranks highest at 38%, followed by remote desk phones, at 25%.
Most Widely Used Voice Service Delivery
T1 lines are still the most widely used by 20%, followed closely by cable, at 18%.
Importance of Voice Communications
A little less than a third (31%) rate voice communications as extremely important, while 43 percent said it was very important.