Recent Articles
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Taking Your Managed Services Business to the Next Level
The MSP market is booming, and new players arrive every day. Some do very well, others struggle, but all share one element in common – the desire to achieve growth that leads to increased revenue. However, growth is complicated and can be somewhat risky, often following a torturous path that ultimately ends in uncertainty. That…
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Glowpoint Completes Acquistion of Avaya Managed Video Services
Cloud managed video services provider Glowpoint announced that it completed its acquisition of pieces of Avaya’s Managed Service for Video platform. Glowpoint issued about 770,000 shares of common stock to Avaya for its assets, including telepresence and video conferencing endpoints and network infrastructure used to deliver cloud managed video services to enterprise customers, the company…
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Revenue from Technical Support Services Will Near $30 Billion by 2015: Report
Revenue for U.S. consumer and small and midsize business technology-support services will jump by nearly a factor of three in the next five years, and U.S. households will account for more than 40 percent of the $30 billion market, according to new data from Parks Associates. Broadband service providers, in particular, are driving this growth,…
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Cloud Computing: An Impending RMM Challenge for MSPs
Everything in IT continues to get more complicated, and with the proliferation of public and private cloud environments and services, the complexity is only increasing. These complications are even finding their way into the basics of managed services provided by MSPs. Remote monitoring and management (RMM) is increasing in complexity for MSPs because of the…
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CA Technologies Acquires Interactive TKO for $330 Million
IT management software and solutions specialist CA Technologies announced a definitive agreement to acquire privately held Interactive TKO, a provider of service simulation solutions for developing applications in composite and cloud environments, for $330 million in an all-cash transaction. CA said the acquisition will help customers overcome the limitations of current organizational approaches, breaking down…