AI-powered service and operations management platform for corporate IT teams and enterprise MSPs, Xurrent, is launching its Model Context Protocol (MCP) server.
This MCP standard enables Xurrent to act as a universal connector, enabling different AI models and digital agents to securely access Xurrent data and perform tasks within established workflows.
AI models now connect with Xurrent service management data
The MCP Server acts as a translator between Xurrent’s service management data and the leading AI models. It ensures that AI is a functional part of the service desk rather than a siloed experiment.
“AI has been part of the Xurrent fabric for years. Today, the role changes,” said Brian Wenngatz, CEO at Xurrent. “Our agents move from assisting the IT team to joining it. That’s what we built the platform to make possible.”
Among the key benefits of this MCP server are:
- Plug-and-Play AI: Companies can connect their preferred AI tools directly to Xurrent to assist with sorting IT tickets, routing requests, and automatically summarizing complex technical issues.
- AI agents with specialized skills: These connect tools can perform defined roles, including “Agent Skills” for managing approval workflows or performing initial risk assessments on technical changes.
- Natural language insights: Teams can ask questions in plain English to understand department performance or calculate the return on AI investment, removing the need for manual data digging.
These standards have been established so Xurrent can ensure customers aren’t stuck with obsolete systems. Additionally, the company stresses the capabilities are available in every plan.
“Vendors treat AI as a line item: a premium upgrade or a credit meter that runs dry mid-quarter,” said Phil Christianson, Chief Product Officer at Xurrent. “Customers shouldn’t pay more to use AI in the platform they have already bought. Xurrent includes it with every license tier.”
Xurrent continues push into modern IT management
Xurrent is continuing its work to make MSPs more efficient by helping them cut alert fatigue, streamline ITSM and incident response, and modernize operations.
We spoke with Christianson in December 2025 about Xurrent’s platform.
At the time, he said his team wants to remove the burden of mundane tasks from MSPs, who often don’t want to spend so much time on them in the first place.
The same is true of the increasingly high amounts of alerts and potential issues various tooling surfaces present to partners and customers.
2026 was set to be the year of growth for the company, especially in the US market, which already has a strong presence in the EMEA region.
“There’s a lot of activity in the channel right now. When investors look at MSPs, they want to see best-in-breed tooling and advanced operations, not holdovers from years past. We want to bring that to the partners who need it,” said Christianson.