IT management software provider Auvik has announced the launch of Auvik Aurora, AI-powered IT agents designed to help IT professionals proactively manage, troubleshoot, and optimize their networks.
AI agents target network visibility and ticket resolution
According to Auvik, its new AI agents aim to bridge the gap created by IT teams managing an increasing number of devices and threat alerts. With its new agents, the company hopes to help IT professionals resolve tickets faster and stay ahead of network and infrastructure issues.
“Since its early days, Auvik’s framework for network management has been ‘See, Tell, Do’: gain complete visibility, surface the issues that need attention, and drive automation to resolve them,” said Doug Murray, chief executive officer at Auvik.
“Auvik Aurora builds on this vision, further empowering IT technicians to prevent network and infrastructure issues and reduce mean time to resolution when issues do occur, while helping our partners uncover revenue opportunities. This is just the beginning, as Auvik will continue to invest significantly in enhancing our agentic AI offerings to lead the future of IT and network operations.”
Auvik says its data lake gives Aurora an edge
Auvik says its AI agents leverage real-time network data—including topology, device relationships, and security vulnerability insights—to deliver actionable recommendations and accelerate issue resolution.
In its official press release, Auvik cited EMA VP of Research Shamus McGillicuddy, who highlighted Auvik Aurora’s deep dataset as a key competitive advantage, particularly for its new agents.
“Auvik Aurora enters the market with a meaningful advantage, as it is built on the rich and diverse dataset Auvik has already established through its cloud-based platform,” said McGillicuddy.
“Our research shows only 44% of IT organizations are fully confident that the quality of their network data can support AI-driven network management. As organizations continue to learn how to assess and build trust in AI solutions, Auvik’s data lake serves as a critical foundation for agentic IT operations.”
In addition, the IT management provider emphasized how its out-of-the-box capabilities enable IT teams—without dedicated AI expertise or implementation budgets—to realize value from day one.
Key benefits from Auvik Aurora include:
- Pre-empt issues by knowing which devices to patch or replace before they cause an outage.
- Find problems faster with AI-powered insights, eliminating the need to scramble when users call for assistance.
- Resolve tickets more efficiently by leveraging context-based recommendations and device-specific command assistance.
Auvik Aurora also enables natural-language alert creation and recommendations tailored to each IT environment, while providing unique, vendor-specific assistance for command syntax and scripting.
Aurora aims to support MSP and IT team workflows
Dan Zaniewski, chief technology officer at Auvik, emphasized the importance of delivering intelligent, agentic technologies that are powered by real-time data and deeply integrated into day-to-day IT workflows.
“Today’s IT technicians are more overloaded than ever with alerts and tickets. Auvik’s agentic framework is directly answering the market’s need for more intelligent IT insights and actionable recommendations,” Zaniewski said.
“Auvik AI agents are naturally embedded throughout Auvik’s platform, integrated directly into the workflows IT teams spend too much time in today. The result is real customer value for both IT professionals and MSP partners alike: faster troubleshooting, smarter prioritization, and insights that simply weren’t possible before,” he added.
In March, Auvik released its 2026 IT Trends Report, revealing rising optimism around AI alongside growing concerns over shadow IT. Explore these insights and what they mean for MSPs and businesses across the channel.