Brad Smith, Intuit CEO, Issues an Apology for OutageBy Channel Insider Staff | Print
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Intuit's CEO Brad Smith issued a sincere apology via the company's blog following a service outage this week that impacted thousands of clients. Smith said he hopes to earn back the trustof the businesses that employ his company's services.The president and CEO of small business finance software company Intuit, Brad Smith, apologized to Intuit's customers in the form of a company blog post, promising to earn back their trust following a widespread service failure earlier in the week. Smith said he hopes to earn back the trust of the businesses that employ his company's services.
Following a routine maintenance procedure Tuesday night, an accidental power failure during that procedure affected both the company's primary and backup systems, taking a number of Intuit Websites and services offline. The outage lasted until Thursday for some customers, when Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, were brought back online.