CIOs to Vendors: Get with the Program

By Allan Alter  |  Print this article Print


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Those grumbling sounds from the CIO's office are starting to grow louder, as satisfaction with tech vendors declines. (CIOInsight.com)

Value scores: down. reliability scores: down. Customer loyalty: no surprise—these numbers are down, too. Increasingly, CIOs are disappointed and disgruntled with the performance of their most important vendors. In fact, the number of companies with lower scores in 2006 than in 2005 outpaces those with higher scores by a margin of two to one.

How do your vendors rate?

This bad news is the key finding of our Vendor Value Survey for 2006. Once a year, we poll IT executives on how well their most important vendors meet their expectations for providing business value, and on the reliability and quality of their service. This year, nearly 850 qualified respondents answered the bell. We stayed with our familiar format, but added eight new companies, and included wireless telecom service vendors, such as Cingular and T-Mobile, for the first time.

Two newcomers, CDW and Trend Micro, moved past last year's winner, Red Hat, to take first and second place. Research In Motion, Hewlett-Packard, Citrix and Motorola, also on our previous top-ten list, improved their scores. Still, the big story is the overall downward trend: The security sector didn't fare as well as last year; just over half of respondents gave telecom companies thumbs up for reliability; and the ratings for Indian outsourcing firms sank to the low levels of their U.S. counterparts.

Read the full story on CIOInsight.com: CIOs to Vendors: Get With the Program

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Executive Editor

Allan Alter has been a specialist on information technology management, strategy and leadership for many years. Most recently, he was editor-in-chief and the director of new content development for the MIT Sloan Management Review. He has been a columnist and department editor at Computerworld, where he won three awards from the American Society of Business Press Editors. Previously he was a special projects editor, senior editor and senior writer for CIO magazine. Earlier, Alter was an associate editor for Mass High Tech. He has edited two books: The Squandered Computer: Evaluating the Business Alignment of Business Technologies and Redesigning the Firm.


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