WatchGuard Technologies Expanding PSA Integrations

Global provider of unified cybersecurity for managed service, WatchGuard Technologies, is expanding its WatchGuard Cloud Professional Services Automation (PSA) to offer native support for ConnectWise Manage, Autotask PSA, and HaloPSA.

MSPs can now integrate entire WatchGuard platform with popular PSA tools

The integration includes the entire portfolio of network, identity, endpoint, and MDR services, solidifying WatchGuard’s mission to empower managed service providers (MSPs) by embedding security management into core systems to help them grow their businesses.

“With full integration across our Unified Security Platform, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection,” said Ben Oster, vice president, product management operations at WatchGuard. “Regardless of PSA choice, WatchGuard MSPs now achieve full-spectrum automation from alert to invoice.”

Details of the expansion

Through this expanded integration, WatchGuard will improve security operations efficiency and scale to each partner’s business model with flexibility.

The advancements will deliver seamless integration and reduce the need for spreadsheets, manual reconciliation, or disconnected workflows.

These advancements will be delivered through:

• Native integrations with ConnectWise Manage, Autotask PSA, and HaloPSA.
• WatchGuard Agent deployments through ConnectWise RMM: WatchGuard Agent is a single, modular agent for FireCloud client, endpoint security products, and add-ons– including patch management and encryption, NDR collectors, and cross-platform support for Windows, macOS, Linux, Android, and iOS. It is managed through WatchGuard Cloud, accelerates onboarding, reduces maintenance overhead, and simplifies upgrades. Qualified partners can join the WatchGuard Agent beta now.
• Automated workflows for asset synchronization, billing, ticketing, and contract management.
• Unified operations to eliminate manual processes, boost SLA compliance, and increase profitability.

AuthPoint MFA integration and Open MDR support will be available in early 2026.

“Many cybersecurity platforms lack deep PSA integration, forcing MSPs to juggle alerts, tickets, and billing outside their core operational systems, creating inefficiencies, increasing risk, and impacting revenue,” said Chris Miller, vice president, Pacific Office Automation. “Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance. It’s a major leap in operational efficiency that empowers my technicians to focus on what matters most– delivering outstanding customer service.”

Earlier this month, WatchGuard introduced Endpoint Security Prime, an AI-powered EDR and NGAV solution. Read more about how the new solution delivers enterprise-grade protection and affordability for organizations.