Proofpoint debuts AI-powered HCI to monitor 80+ channels, enabling enterprises to detect, interpret, and prevent compliance risks in real time.
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Cybersecurity and compliance company Proofpoint recently unveiled an AI solution for Human Communications Intelligence (HCI), enabling organizations to more effectively detect, understand, and mitigate conduct and compliance risks in real-time.
Highly regulated industries to benefit from governance and compliance focus
The solution is designed for enterprises in regulated and highly litigious industries, according to Proofpoint. It transforms digital communications governance (DCG) from post-incident compliance to real-time, AI-powered risk reasoning, detection, and prevention. This allows organizations to act on human behavior before it becomes a compliance, security, or legal event.
The Human Communications Intelligence solution, powered by agentic AI, will sit in Proofpoint’s Digital Communications Governance portfolio. Proofpoint’s HCI interprets human intent, capturing and contextualizing communications across more than 80 channels in real time.
It’s powered by Proofpoint’s Nuclei technology– which was acquired by the company earlier this year– with intelligent agents autonomously assessing conversations, flagging risks as they emerge, and providing transparent reasoning for every action.
Real-time and cost-effective: the impacts of the portfolio for users
Among the key capabilities of Proofpoint’s AI-powered DCG portfolio are:
- Real-time communications intelligence: Proofpoint Capture ingests communications channels, including GenAI chatbots, mobile messaging, collaboration apps, social media, email, voice, and files, and applies real-time reasoning. The tool features purpose-built reasoning AI agents that can interpret communications at scale and integrate with third-party archives.
- The AI agents autonomously present reasoning alongside flagged content, such as misconduct, insider threats, AI misuse, regulatory violations, and toxic culture signals, to explain the rationale behind their decisions. This transparency ensures that compliance reviewers and investigators understand the logic behind each alert, rather than relying on vague classifications.
- Explainable, cost-effective AI-powered supervision: Proofpoint Supervision analyzes 100 percent of captured communications with advanced detection that understands tone, intent, shorthand, emojis, and code snippets across multiple languages. This results in a nearly 90 percent reduction in long-tail noise, greater precision, and fewer manual reviews to deliver scalable, auditable supervision for complex compliance environments.
- Integrated, signal-driven risk prevention: Proofpoint’s HCI agents generate signals that integrate directly with Proofpoint Insider Threat Management (ITM), correlating communications-based risk indicators with user activity across endpoints. Through the integration, motives, means, and modes of risk are surfaced across the Insider Threat Matrix, enabling organizations to take action before behavior escalates into compliance violations, breaches, or litigation.
- Proofpoint establishes a real-time feedback loop by connecting what employees say with what they do, while also providing compliance and legal teams with a proactive shield and an auditable record of oversight, enabling defensible compliance outcomes and earlier intervention before issues escalate.
“Legacy connectors are merely proxies that pass content downstream, offering little intelligence,” said Harry Labana, SVP & GM of Proofpoint’s DCG business. “Proofpoint has reimagined capture by moving beyond simply collecting messages to interpreting and reasoning in real time. This transforms the world’s largest source of behavioral data– human conversations– into actionable intelligence that empowers compliance, legal, and security teams to prevent risk before it escalates.”
The Proofpoint Human Communications Intelligence agents are available today. AI-powered enhancements, including a new class of LLMs for Proofpoint Supervision, are expected to be available in Q4 2025, while integration with Insider Threat Management is planned for Q1 2026.
Proofpoint has been dedicated to bringing AI-powered tools to the channel, most recently partnering with ConnectWise. Read more about this collaboration and its launch of AI-powered email security & training on Asio.
Jordan Smith is a news writer who has seven years of experience as a journalist, copywriter, podcaster, and copyeditor. He has worked with both written and audio media formats, contributing to IT publications such as MeriTalk, HCLTech, and Channel Insider, and participating in podcasts and panel moderation for IT events.
