Kaseya Highlights Innovations for Automation and Cyber Capabilities

Global provider of AI-powered IT management and cybersecurity software for small businesses, Kaseya, recently announced its Fall 2025 innovations, including over 90 enhancements that transform customer outcomes through automation, cybersecurity, and end-to-end experience.

Further, the company recently announced that it would be acquiring email security solution INKY and Datto Backup for Entra ID.

Among the highlights announced by Kaseya are enhancements for AI-driven automation, cybersecurity, and customer experience.

“These new capabilities deliver on the direct feedback we have received from our partners,” said Jim Lippie, Chief Product Officer at Kaseya. “MSPs want to grow faster, expand margins, and protect customers from rising cyberthreats, without having to increase labor cost. We are accelerating our pace of innovation to deliver exceptional customer outcomes and lead the market as the only true end-to-end IT and security platform for small business.”

AI-driven automation

Kaseya’s latest AI-driven automation innovations give teams more capacity to focus on higher-value work and enable partners to offer value-expanding services, while decreasing operational costs.

The innovations and enhancements include:

• Smart Ticket Triage in Autotask: This innovation accelerates response times by automatically categorizing, prioritizing, and routing tickets based on their content, without manual sorting.
• Backup Reporting in Datto Endpoint Backup: Users can automatically generate QBR-friendly, executive backup reports across all assets.
• OneDeploy Secure Edge VPN for Datto BCDR: This innovation automatically connects end users to Datto Cloud DR resources via the Secure Edge SASE, eliminating manual VPN configuration.

Cybersecurity

Kaseya’s connected security platform integrates end-to-end to deliver enterprise-caliber protection against an expanding, evolving set of threat vectors. New updates from Kaseya in this area include:

• Smart Investigate in Datto EDR: Users can utilize AI to analyze EDR alerts to surface clear, actionable investigation guidance, eliminating manual analysis.
• Safe Password Sharing in IT Glue: Passwords can be shared securely with anyone — even outside IT Glue — by using MFA, expiration controls, and audit trails.
• Customer event-based indicators of compromise (IOCs) in SaaS Alerts: Users can build precise threat detections with even triggers, filters, and rules to reduce noise and enable faster response.

Customer experience

Kaseya introduced innovations to make doing business easier for MSPs and ensure an improved end-to-end experience from onboarding to customer billing.

The updates from Kaseya include:

• Automation Center for Integrations in KaseyaOne: This allows users to discover platform automations via a personalized catalog of integrations, streamlining operations by quickly enabling automated workflows.
• Umbrella contracts in Autotask: Users can create and manage all billing agreements for a client in a single contract, improving visibility and simplifying oversight.
• Pay Now in Autotask and ConnectBooster: Clients can now pay invoices through the Autotask client portal, powered by ConnectBooster, to accelerate cash flow and make the process more convenient.

“Kaseya is changing the way we work in ways we never thought possible,” said Chris Collins, Owner at CBC Technovations. “Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya’s security-first approach, our customers are better protected.”

Kaseya has been a mainstay in the channel for quite some time now, and innovations are how these organizations stay competitive and grow their business. Learn more about how Huntress has evolved to support MSPs and their future strategy.