Managed and professional cybersecurity services provider LevelBlue has announced the debut of Resilience Retainer, a new tool that enables prioritized, rapid access to its elite roster of 300+ incident response (IR) experts, under a more versatile, client-friendly evolution of the traditional IT retainer.
Resilience Retainer to unify frontline expertise and provide various security solutions
This new tool helps organizations reduce the operational, financial, and reputational impact of cyber incidents through continuous readiness, prioritized response, and alignment with cyber insurance and legal requirements.
It uses a funds-based model with a 100 percent rollover, enabling organizations to apply their investment to proactive and responsive services throughout the year.
Among the key elements of the LevelBlue Resilience Retainer are:
- SLAs as low as one hour: Dwell time is minimized by moving from suspicion to active response, typically in under one hour.
- 100 percent of funds will rollover: Unused funds will rollover into proactive resilience services rather than expire.
- Flexible service allocation: Clients can allocate funds across hundreds of services, including tabletop exercises, threat hunting, assessments, offensive security, and more.
- Cyber insurance and breach counsel alignment: 50+ cyber insurance carriers have approved LevelBlue, along with a number of law firms, and the retainer model is compatible with insurance policies, allowing clients to seek reimbursement for funds used to respond to covered incidents or events.
- Prioritized access: Retainer clients receive assured access to experienced incident responders – even during mass-scale events.
- Dedicated resilience experts: Unlimited access to experts for guided onboarding and strategic planning.
LevelBlue highlights the customer need for continuous security and resilience
These elements allow organizations to align cybersecurity investment with measurable preparedness outcomes and preserve flexibility as risk profiles evolve.
“The industry has long needed a shift from reactive firefighting to continuous resilience,” said Spencer Lynch, LevelBlue Senior Vice President of Professional Services. “By unifying unmatched depth across incident readiness and response, exposure management, and cyber advisory and transformation, coupled with a full suite of managed security under coherent operational and commercial models, we are giving our clients access to compelling resiliency offerings through a single services provider.”
Further, the Retainer offers litigation-informed investigative processes and structured reporting aligned to carrier and regulatory requirements.
LevelBlue conducts investigations with documentation and defensibility considerations to help clients navigate carrier engagement, regulatory scrutiny, and executive reporting with greater clarity and confidence.
Frontline cyber response and intelligence unified under one framework
LevelBlue has also integrated its frontline cyber response and intelligence capabilities into a unified operational and commercial framework, following its recent acquisitions of Cybereason, Stroz Friedberg, and Trustwave.
The Resilience Retainer combines digital forensics, ransomware response, proactive readiness services, and advanced threat intelligence into a single offering.
“When a cyber incident strikes, the difference between disruption and resilience comes down to preparation,” said Devon Ackerman, LevelBlue Global Head of Digital Forensics and Incident Response (DFIR).
“Too many organizations still treat incident response as a last-minute scramble instead of a disciplined business function. Real resilience requires tested controls, executive-aligned playbooks, and tight coordination with cyber insurance carriers and breach counsel long before an incident occurs. The Resilience Retainer brings all of that together, ensuring clients are not only ready to respond within minutes, but positioned to minimize incident impact when it matters most.”
LevelBlue has continued to expand its partnerships to provide improved cybersecurity services to organizations. Read more about LevelBlue’s partnership expansion with Tenable to deliver vulnerability scanning for all LevelBlue Unified Security Management platform clients.