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CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex

CORRECTION: The following story has been corrected. An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No […]

Written By: Carolyn April

Sep 15, 2009

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CORRECTION: The following story has been corrected.

An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No database names will be shared.

ConnectWise on Tuesday acquired the professional services automation (PSA)
assets of competitor CoreConnex in a multifaceted deal that further
consolidates the crowded PSA software
market.
CoreConnex has notified all of its PSA
customers of the change, according to CEO
Frank Coker, who described sharing the news as evoking a “twinge of sorrow.”
But, he added, “We do know this is a good step to move in this direction and
that it is important for us to focus on broader need in the market."

That "broader need" concerns CoreConnex’s Corelytics financial
analytics dashboard, on which the company will place the entirety of its
development efforts going forward. Additionally, as part of today’s deal,
ConnectWise announced that it will be licensing Corelytics and make it
available to its partners as part of its overall services platform.

“The Corelytics product is badly needed in this market,” ConnectWise COO
Santo Cannone told Channel Insider. “We won’t be the only PSA
provider to use the dashboard, but we will integrate and customize it to make
it unique to our guys.”

For its part, CoreConnex has been looking to get out of the PSA
business, specifically to focus more on the dashboard, which is aimed at
helping managed services and other IT providers run their businesses with more
insight into their finances and competitive position in the market, Coker said.

“What we are experiencing as we work with the [solution provider] market is
that most of these guys are making progress in operations management side of
the house, but for many it’s still a mystery on the financial side,” Coker
said. “One of the issues they have is not only understanding line of business
and profitability, but also understanding their comparability to others in the
market.”

The PSA market sports a host of players,
including AutoTask and TigerPaw. AutoTask, the No. 2 player in the space, also
licenses Corelytics from CoreConnex and, according to CEO
Bob Godgart, originally approached the company about doing the same deal
announced today—in effect, to buy CoreConnex’s PSA
business.

“After we looked at the opportunity, we had first right of refusal and turned
down an offer to buy their very, very small number of customers as the legal
paperwork and due diligence on the deal might cost as much as the transaction,”
GodGart told Channel Insider.

The financial terms of today’s deal were not disclosed.

CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex

Carolyn April

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