Chaos Characterizes IT Operations Management

IT First Hears About an Issue From Users  One in five companies reports that end users are the first ones to discover half or more of all IT problems.

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Michael Vizard
Michael Vizard
Feb 22, 2013
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IT First Hears About an Issue From Users  One in five companies reports that end users are the first ones to discover half or more of all IT problems.

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Michael Vizard

Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a writer for publications including Programmableweb, IT Business Edge, CIOinsight, Channel Insider and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

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