Office 365 adoption
The adoption of Microsoft Office 365 is expected to increase in the coming months, with partners planning to build new service offerings to meet customer needs.
97% of survey respondents expect their clients’ use of Microsoft Office 365 to increase in the next 12 months, with more than one-half anticipating no less than a 30% increase in adoption.
57% seek to open new revenue streams by offering cloud/Office 365 solutions to customers, and 48% want to build new service offerings upon these solutions.
Among those building new service offerings upon cloud/Office 365, nearly four out of five are adding strategic/business process consulting services, and 53% are providing cloud management.
68% said their customers are adopting Office 365 for cost savings, including an increase of storage efficiencies by migrating email to the cloud and eliminating on-premises infrastructure.
49% said their customers are opting for Office 365 so they can access the latest versions of apps, and 44% are seeking to expand collaboration capabilities.
62% cited security concerns as one of the biggest obstacles in the customer adoption of Office 365, and 39% cited concerns about the migration of customized environments. More than two-thirds pointed to concerns about effective data migration.
41% said they find the need to “up-level” their teams’ skills represents a significant challenge in creating strong cloud/Office 365 competencies, and 40% feel that this market’s revenue stream is insufficient so far.
38% said they’re challenged by competition within Microsoft’s professional services and FastTrack program, while 38% said they’re challenged by prospects of heavy investment in new competencies with an unclear sense of return.
74% are training themselves to prepare for Office 365, while 62% are also taking advantage of Microsoft-provided training.
23% are actively engaging in sharing best practices about Office 365 with peers.