Paessler GmbH CEO Jason Teichman Shares Roadmap for Growth

Earlier this year, Paessler GmbH appointed Jason Teichman as its new CEO, succeeding Helmut Binder.

Teichman most recently served as Chief Operating Officer (COO) at WP Engine, a role that included overseeing channel partnerships.

Binder will continue serving as the company’s Executive Chairman and Advisor.

Channel Insider caught up with Teichman for a Q&A about the leadership he brings to the company and his efforts to help customers bridge IT/OT environments.

Leading Paessler through its next phase of growth

You’re stepping into the CEO role during a period of rapid growth for Paessler. How do you see your leadership style complementing Helmut Binder’s legacy and setting the tone for Paessler’s next chapter?

Helmut’s legacy is one of great accomplishments at Paessler. I have tremendous respect for him and how he’s guided our company through two critical transitions– from founder-led to management-led, and then to a PE-owned business model. He oversaw the crucial shift to a subscription model, which positions us exceptionally well for the future, and I’m grateful to work with him in his new role as Executive Chairman and Advisor.

I’d describe my leadership style as deeply customer and partner-centric. Where Helmut built a strong operational foundation, I’ll emphasize go-to-market leadership and accelerate growth by enhancing our customer and partner experiences. I believe in leading through empowerment– providing our teams with the tools and clarity they need to make informed decisions that benefit our network admins and channel partners.

My intention is to set a tone of continuous innovation with purpose, where every enhancement we make directly addresses real challenges faced by IT professionals.

You’ve emphasized that network admins are “the backbone of modern business.” How will this philosophy influence your decisions on product development and channel programs?

It’s our north star for decision-making. When considering product development, we begin by understanding the evolving challenges that network admins face as their environments become evermore complex. For example, our investments in automated anomaly detection stemmed directly from hearing how admins struggled with alert fatigue and needed more predictive capabilities.

For our channel programs, this philosophy is all about equipping partners with solutions that truly elevate the admin’s role from reactive troubleshooter to strategic advisor. We’re developing training and enablement resources that help partners demonstrate the strategic value of comprehensive monitoring to their customers. We’re also creating co-marketing materials that address admin pain points and help our partners position themselves as problem solvers.

We’ll be asking ourselves at every opportunity: “How does this make life better for network admins?” to inform our product roadmap and channel initiatives.

Where Teichmann sees opportunity for channel partners in IT/OT and monitoring

Paessler has mentioned creating “new opportunities for channel partners.” Can you share specific ways partners can capitalize on your expanded IT/OT integrations and AI-driven monitoring capabilities?

Of course, we see several opportunities to create new value on the back of our expanded capabilities. First, our IT/OT integration enables partners to expand their addressable market beyond traditional IT departments into operational technology environments, such as manufacturing, utilities, and healthcare. This represents entirely new customer segments that they can now serve with a unified solution.

Second, our automated anomaly detection enables partners to offer higher-value managed services. Instead of just alerting customers to problems, they can provide predictive insights and proactive recommendations. Based on that, partners can build service offerings to help customers optimize performance and prevent issues before they impact operations. By doing so, they position themselves as strategic advisors rather than reactive support providers.

Third, these capabilities allow partners to create bundled solutions tailored to specific verticals. For example, combining our IT/OT monitoring with industry-specific expertise can deliver specialized solutions for manufacturing, healthcare, or critical infrastructure. These offerings typically command higher margins and create stickier customer relationships.

Many partners are helping customers bridge IT and OT environments. How is Paessler making that convergence easier and creating upsell or cross-sell opportunities for partners?

IT/OT is the trend that won’t go away, presenting both challenges and opportunities for our partners and their customers since the turn of the decade. So, we’re making this convergence easier in a few ways.

First, we’ve developed unified dashboards that bring both IT and OT data into a single pane of glass. Second, we’ve created specialized sensors and templates for common OT protocols and devices, making it easier to extend monitoring from IT networks into operational environments. This allows partners to expand their monitoring footprint within existing customers.

For upsell and cross-sell opportunities, we’ve also structured our licensing to make it easy to start with IT monitoring and gradually extend into OT environments, or vice versa. Partners can begin with a focused solution addressing immediate pain points, then demonstrate value and expand the deployment over time. We’re also developing specialized training programs to help IT-focused partners develop OT expertise, enabling them to confidently pursue these new opportunities. The beauty of our approach is that it creates natural expansion paths that benefit both partners and customers.

What does a “world-class” partner ecosystem look like to you, and how will you measure its success under your leadership?

To me, a world-class partner ecosystem is one where partners view Paessler as a strategic ally in their business growth. Deep technical expertise, strong customer relationships, and the ability to deliver comprehensive solutions that address complex monitoring challenges characterize us as more than just vendors.

And I’ll measure success through several key indicators. Partner satisfaction and engagement is first and foremost: Are partners actively investing in Paessler certifications, participating in our programs, and engaging with our resources?

Then, partner-led revenue growth: Are we seeing partners not just maintaining business, but actively expanding their Paessler practice? And, of course, solution development: Are partners building unique offerings and IP around our platform?

But perhaps most importantly, I’ll look at customer outcomes in measuring success: Are our joint customers achieving their goals? Are they seeing measurable improvements in uptime, performance, and efficiency?

The ultimate measure of our partner ecosystem is the value it delivers to the network administrators we serve. When they succeed, we all succeed.

Looking ahead: capital investment fuels the next phase of growth for Paessler and its partners

With Turn/River Capital’s investment accelerating your innovation cycle, what can partners expect from Paessler in the next 12-18 months that drive joint growth?

Partners can expect several exciting developments on the horizon:

• Expanded anomaly detection capabilities to include more sophisticated predictive analytics, creating opportunities for partners to deliver higher-value services.
• Enhanced cloud monitoring capabilities to provide even deeper visibility into complex, multi-cloud, and hybrid environments, addressing a critical need as more workloads migrate to the cloud.
• Investment in partner enablement resources, including enhanced training, marketing support, and sales tools, to help partners effectively communicate the value of our expanded capabilities.
• New integration capabilities that enable partners to connect PRTG more easily with other critical systems in their customers’ environments, creating opportunities for more comprehensive solutions.

All of these initiatives are designed with one goal in mind: to help our partners grow their businesses by delivering exceptional value to network admins. We’re committed to making these innovations not just technically impressive, but commercially viable for our partners, with clear paths to monetization and customer success.

The appointment of Teichman comes at a pivotal time for Paessler, with the company launching its first dedicated MSP program for North America. Learn more about this program and the announcement of Teichman as CEO.