Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users

  • By

    Chris Gonsalves

    | Posted 2008-07-14

Nearly half of customers report that they track contract status themselves and trigger calls to their suppliers about renewals. About one-quarter report that the vendor does this, and roughly 20 percent say that contact is initiated by their resellers. Most say they are satisfied with that method, though 7 percent said they’d appreciate greater reseller involvement.


Submit a Comment

Loading Comments...

By submitting your information, you agree that channelinsider.com may send you channelinsider offers via email, phone and text message, as well as email offers about other products and services that channelinsider believes may be of interest to you. channelinsider will process your information in accordance with the Quinstreet Privacy Policy.

Thanks for your registration, follow us on our social networks to keep up-to-date