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Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users

  • By

    Chris Gonsalves

    | Posted 2008-07-14
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Nearly half of customers report that they track contract status themselves and trigger calls to their suppliers about renewals. About one-quarter report that the vendor does this, and roughly 20 percent say that contact is initiated by their resellers. Most say they are satisfied with that method, though 7 percent said they’d appreciate greater reseller involvement.

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