SHARE
Facebook X Pinterest WhatsApp

Wal-Mart to Offer Tech Support Services

Wal-Mart offers tech support for shoppers (Reuters) – Wal-Mart Stores Inc (WMT.N) is offering a new support service to help shoppers set up consumer electronics in their homes, posing a new challenge to rival Best Buy Co In (BBY.N). Wal-Mart said it began rolling out the service this month with privately held N.E.W. Customer Service […]

Oct 23, 2009
Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

Wal-Mart offers tech support for shoppers
(Reuters) – Wal-Mart Stores Inc (WMT.N) is offering a new support service to help shoppers set up consumer electronics in their homes, posing a new challenge to rival Best Buy Co In (BBY.N).

Wal-Mart said it began rolling out the service this month with privately held N.E.W. Customer Service Companies Inc and is making it available through all of its U.S. Wal-Mart stores in time for the holiday season.

Shoppers can buy service plans on a prepaid card ranging from $99 to $339. The service spans help with basic television installation on the low end to setting up a home theater, wireless router network or a home office computer network.

The service includes a preliminary consultation and a tutorial after installation is completed.

Consumer electronics retailers have been offering technology support to differentiate their business and cut down on the number of products, particularly flat-panel TVs, that are returned after customers get the gadgets home but cannot use them properly.

Best Buy said last month it would hire more staff for the U.S. holidays and was betting that services like its Geek Squad repair assistance would give it a further edge over rivals.

(Reporting by Michele Gershberg; Editing Bernard Orr)

Recommended for you...

Lightbeam Hires Former CrowdStrike Exec as New Channel Leader
XenTegra CTO Sellers on AI, Security & More 2026 Opportunities
November Leadership Recap: ‘Tis the Season for New Appointments
Jordan Smith
Dec 1, 2025
Nerdio Expands Capabilities in AVD & Microsoft Ecosystem
Victoria Durgin
Nov 28, 2025
Channel Insider Logo

Channel Insider combines news and technology recommendations to keep channel partners, value-added resellers, IT solution providers, MSPs, and SaaS providers informed on the changing IT landscape. These resources provide product comparisons, in-depth analysis of vendors, and interviews with subject matter experts to provide vendors with critical information for their operations.

Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.