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Slack has integrated generative AI features into its platform. The new capability, Slack AI, is being released as an add-on for enterprise users and promises to enhance organizational workflow productivity.

According to Noah Weiss, Slack’s chief product officer, users can expect to save approximately 97 minutes a week thanks to its capabilities.

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Harnessing collective organizational knowledge with AI

Users can leverage Slack’s AI-powered search, channel recaps, thread summaries, and upcoming digests feature to tap into the collective knowledge shared within the platform. By combining these features, employees can efficiently find answers, distill knowledge, and optimize their daily workflows.

Commenting on the transformative power of the company’s messaging platform, Slack CEO Denise Dresser stated, “These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”

Integration with AI tools and major platforms

Slack AI’s integration with other AI-powered tools aims to enhance team collaboration and efficiency.

  • When integrated with PagerDuty Copilot, Slack AI provides valuable insights and suggests remediation paths to streamline incident response processes.
  • When integrated with Notation and links are shared, it enables access to AI summaries to enrich conversations with context from documents and wikis.
  • When integrated with Perplexity, teams can subscribe to topics and automatically receive updates in Slack to promote sharing and meaningful discussions.

Value to resellers and MSPs

As businesses increasingly adopt AI-powered solutions, resellers and managed service providers (MSPs) can capitalize on the opportunities Slack AI presents. Since the platform’s large language models (LLMs) are hosted directly within the platform, sensitive information remains inaccessible to unauthorized parties, which makes the add-on a valuable asset for customers.

If you’re an MSP who’s just getting started on your AI journey, read our guide to implementing a cohesive AI strategy for your company and your clients.