ServiceNow Boosts Telco Support with NVIDIA Partnership, NetACE Purchase

Advancing its mission to eliminate silos and unify customer experiences on its Now Platform, ServiceNow has issued exciting news for the telecom industry. The company is extending its generative AI partnership with NVIDIA and plans to acquire NetACE network management and automation technology from Atrinet.

The two initiatives underscore the company’s commitment to enhance service delivery and make work flow better within its telecom vertical — and they come on the heels of ServiceNow’s alliance with EY to improve GenAI compliance and governance.

Enhancing service experiences with NVIDIA partnership

As the telecom industry continues to evolve at a rapid pace, service providers are turning to AI and automation to reduce costs and accelerate business growth. A recent IDC survey found that 73% of global telecom companies prioritize AI/ML investments for operational support.

The extension of ServiceNow’s partnership with NVIDIA opens the door for a new era of AI-driven solutions tailored to telcos. The company’s Now Assist for Telecommunications Service Management (TSM) powered by NVIDIA’s AI technologies is purpose-built to enhance agent productivity, expedite issue resolution, and elevate customer experiences.

Rohit Batra, GM and VP for telecom, media, and tech at ServiceNow, expressed enthusiasm for the transformative potential of this partnership, stating, “GenAI is a game-changer for telcos looking to boost productivity, improve customer experiences, and drive cost savings with its ability to learn and improve with each use.”

Chris Penrose, global head of business development for telco at NVIDIA, echoed this sentiment, stressing the significance of leveraging AI to address the evolving needs of the telecommunications industry.

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Accelerating business transformation through Atrinet acquisition

ServiceNow’s planned acquisition of Atrinet’s NetACE technology aims to empower telcos with end-to-end network lifecycle management capabilities. By integrating NetACE solutions into the Now Platform, ServiceNow can streamline network operations, enhance connectivity, and drive operational efficiencies worldwide.

Rohit Batra highlighted the transformative potential of this acquisition, stating, “The power of ServiceNow is its ability to connect the entire telecommunications stack on a single platform. By adding Atrinet’s discovery and activation capabilities into our Telecom industry products, we’re helping service providers manage the entire network lifecycle — driving productivity up and costs down.”

Efi Levi, CEO and founder of Atrinet, expressed enthusiasm over the acquisition and its impact on the telecom sector. In conjunction with the sale of NetACE to ServiceNow, Atrinet has become a certified ServiceNow Consulting and Implementation Partner.

Benefits to the channel

As the telecom sector evolves, ServiceNow aims to lead the industry, delivering value and innovation to its partners and customers. The company’s expanded AI-powered telco solutions and network management capabilities offer significant potential for MSPs and resellers who can unlock new levels of efficiency and agility for their telecom customers.

Get more tips on getting “pre-AI-ready” in your business from Network Solution Provider USA’s CEO, Phillip Walker, in this episode of Partner POV with Katie Bavoso.