SHARE
Facebook X Pinterest WhatsApp

Salesforce.com Acquires InStranet Customer Service Knowledge Base

Salesforce.com, a 9-year-old company that has grown mostly from internal expansion, disclosed on Aug. 20 that it has acquired AppExchange partner InStranet, the producer of customer service knowledge base technology, for $31.5 million. InStranet’s knowledge base technology is used by business-to-consumer or business-to-business customer service call centers to give service agents online reference and policy databases […]

Written By
thumbnail John Pallatto
John Pallatto
Aug 20, 2008
Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

Salesforce.com, a 9-year-old company that has grown mostly from
internal expansion, disclosed on Aug. 20 that it has acquired AppExchange
partner InStranet, the producer of customer service knowledge base technology,
for $31.5 million.

InStranet’s knowledge base technology is used by business-to-consumer or
business-to-business customer service call centers to give service agents
online reference and policy databases to answer customers’ questions. It can
also be deployed as a searchable Web-based self-service portal to help
customers answer their own questions.

InStranet was founded in 1999, the same year as Salesforce.com, by CEO
Alex Davon and Executive Vice President Jean-Noel Grandval, who were both
former executives at Business Objects.

Salesforce.com acquired InStranet, which has been an AppExchange partner
since 2005, “because we believe that they have the best knowledge base
technology for customer service and support in the market,” said Brett Queener,
Salesforce.com’s senior vice president of applications.

Read the full story on eWEEK.com.

Recommended for you...

ShareGate Announces New Program and Advanced Assessments
Jordan Smith
Oct 21, 2025
Omega Systems Adds SASE to Security Service Portfolio
Jordan Smith
Oct 20, 2025
Nutanix Announces New Partner-Focused Platform
Jordan Smith
Oct 20, 2025
Cork Report Asserts Need for Shift to Next-Gen IT Services
Victoria Durgin
Oct 20, 2025
Channel Insider Logo

Channel Insider combines news and technology recommendations to keep channel partners, value-added resellers, IT solution providers, MSPs, and SaaS providers informed on the changing IT landscape. These resources provide product comparisons, in-depth analysis of vendors, and interviews with subject matter experts to provide vendors with critical information for their operations.

Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.