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Microsoft has made what it called the “tough decision” to terminate its Response Point phone system software, which used voice over IP to save small and midsize businesses money on their communications bills. Although Microsoft marketed the product as an ideal way for businesses of up to 50 employees to cut costs in a moribund economy, sales were lackluster.

“Despite favorable initial response from customers and channel partners since launch, we have not seen the necessary demand materialize to sustain Response Point as a viable stand-alone business,” said a note on Microsoft’s Response Point Website. “To continue to support the needs of the small business community, we expect to consolidate our efforts and offerings in this space around Microsoft Office Communications Server (OCS).”

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