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IT Service Trends Highest Paying Biggest Demand Top Geographies

IT Service Trends Highest Paying Biggest Demand Top Geographies Q3: A Return to Normal? Online IT services marketplace OnForce recorded a return to pricing stability and installation work in the third quarter – good news for a market that’s been battered by a recession and leaning on break/fix work. OnForce released some of the key […]

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Jessica Davis
Jessica Davis
Oct 27, 2009
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1IT Service Trends Highest Paying Biggest Demand Top Geographies

Q3: A Return to Normal?

Online IT services marketplace OnForce recorded a return to pricing stability and installation work in the third quarter – good news for a market that’s been battered by a recession and leaning on break/fix work. OnForce released some of the key market trends from its third quarter. Here are the factors at play in today’s IT marketplace.

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Prices Stabilize

OnForce says the marketplace saw price stabilization for the second quarter in a row. OnForce notes that the Projector category earned the highest hourly rate compared to all other categories. Average work order value for this category was $227 in Q3.

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Lowest Paying Job

PC desktop came in as the least expensive onsite service category in Q3, with an average work order value of $98.

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Installation vs. Break/Fix Work

Installation work grew by 4 percent in the third quarter while the total number of break/fix events declined by 3 percent from the second quarter.

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Work Order Volume: Top Jobs

Top categories in work order volume were

PC desktop 30% (down from 32% in Q2)

TV/Video 16% (down from 19% in Q2)

Network 15% (up from 13% in Q2)

Printer 9% (steady compared to Q2)

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Fastest Growing in Work Order Volume

The fastest growing work order category in terms of volume: VOIP /Telephony. This category also experienced the greatest decrease in work order value when compared to any other category.

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The Biggest Paycheck

Home theater onsite service was the most expensive category of services within the consumer electronics category.

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Least Expensive Geographies

The least expensive states for onsite services in Q3 were Maine, New Hampshire and Nevada. Q2’s least expensive states were Kentucky, West Virginia and Maryland.

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Most Expensive Geographies

Want to charge a premium? The most expensive states for onsite services in Q3 were South Dakota, North Dakota and Vermont.

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Top Volume Cities

Cities with the greatest onsite service volume for the fourth quarter in a row were Houston, Chicago and New York.

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