Microsoft’s internal IT services have been outsourced to India-based Infosys, which plans on providing the company with help desk, desk-side services, and infrastructure and application support through multiple centers worldwide.
“Infosys demonstrated that it understood our transformational goals by introducing a flexible and innovative end-to-end approach to manage our support infrastructure,” Jim BuBois, general manager of Service Management for Microsoft, wrote in an April 13 e-mail for eWEEK. “The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies.”