TEKsystems and its global services arm boast 80,000 team members and support over 6,000 customers—including 80% of the Fortune 500—across North America, Europe, and Asia. TEKsystems Global Services (TGS) recently announced the latest in a slew of AWS partner designations as it supports AI-enabled customer service and experience needs.
AWS Service Delivery Designation added to TGS capabilities
Earning the AWS Service Delivery designation distinguishes TGS as an AWS Partner Network (APN) member that follows best practices and demonstrates specialized technical proficiency in recommending and implementing Amazon Connect for enterprises seeking scalability, cost-effectiveness, and seamless integration for their customer support operations.
The provider’s Reimagine CX offering leverages Amazon Connect to transform contact centers with deep customization, scalability, and intelligence. Customers partner with TGS to create a highly adaptable, AI-enhanced, and customer-focused contact center solution that goes beyond the standard Amazon Connect implementation.
“AI has become a baseline expectation in the contact center. Customers now expect virtual agents that can solve problems, not just route calls,” Michael Clarke, executive director of global alliances at TGS, told Channel Insider. “With Amazon Connect, we’re moving beyond basic chatbots to deploy generative AI that can manage real conversations, escalate with context, and automate follow-ups.”
“As AI becomes table stakes for CX, customers are demanding frictionless, predictive, and empathetic service. Our solutions are designed to meet and exceed those expectations, both today and into the future,” he continued.
Why the global services provider sees opportunity within the AWS ecosystem
TGS also holds Service Delivery designations for Amazon Redshift, Amazon EMR, AWS Glue, AWS Lambda, and AWS GovCloud (U.S.). The provider is deeply committed to supporting its customers with AWS technologies.
“These certifications prove our ability to operate in some of the most highly regulated environments. AWS approved our evidence so quickly that they cited it as a benchmark,” said Clarke. “This isn’t just a badge for our website; it’s tangible proof that when we say we deliver quality, we have the results to back it up. Each successful execution builds trust with AWS and our clients, making future opportunities easier to win and accelerating our momentum.”
Clarke says the partnership and trust between TGS and AWS enable the former to offer a range of benefits to customers. He highlights the following as key outcomes his team delivers:
- Deliver future-proof contact centers with embedded generative AI, real-time analytics, and composable workflows.
- Seamlessly integrate across the AWS ecosystem—including Amazon Q, Amazon Lex, and Amazon Kendra—to enable intelligent, context-aware automation.
- Provide flexible, scalable architectures with usage-based pricing that aligns capacity with real-time demand.
- Support clients through a maturity-based framework that evolves CX capabilities from reactive to visionary.
“We’re helping clients stay ahead of evolving expectations by embedding intelligent automation into every layer of the contact center experience,” Clarke said.
At the end of 2024, AWS announced a series of partner program enhancements. Catch up on how the hyperscaler giant works with partners worldwide to deliver customer outcomes.