Cloud-Based UC May Overtake On-Premise PBX by 2020

Cloud-based UC Cloud-Based UC May Overtake On-Premise PBX by 2020 Service providers can take advantage of high-value opportunities in cloud-based contact centers and integrated team messaging and collaboration with UC SaaS. Accelerated Adoption Survey respondents believe that by 2020, the share of UCaaS and hosted PBX shipments will reach 51%, up 10 points from last […]

Written By: Gina Roos
Feb 15, 2017
Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

Cloud-based UC

1 - Cloud-Based UC May Overtake On-Premise PBX by 2020Cloud-Based UC May Overtake On-Premise PBX by 2020

Service providers can take advantage of high-value opportunities in cloud-based contact centers and integrated team messaging and collaboration with UC SaaS.

2 - Accelerated AdoptionAccelerated Adoption

Survey respondents believe that by 2020, the share of UCaaS and hosted PBX shipments will reach 51%, up 10 points from last year.

3 - Biggest Shift to Cloud UCBiggest Shift to Cloud UC

45% of large enterprises surveyed will adopt UCaaS and hosted PBX by 2020, up 25 points from last year, according to survey respondents.

4 - Ease of AdoptionEase of Adoption

86% of respondents said the cloud makes the adoption of UC easier or much easier when compared to on-premise systems.

5 - UC on MobileUC on Mobile

89% of respondents said a native mobile (non-VoIP) UC experience is important or very important to users.

6 - Move to Mobile-OnlyMove to Mobile-Only

41% of users will move to mobile-only UCaaS and hosted PBX by 2020, and more than 90% will require some form of mobile UC integration, according to survey respondents.

7 - Market NeedsMarket Needs

78% of respondents said team collaboration is very important or important to users, while 95% said integrating team collaboration with their UCaaS offering represents potential for service providers.

8 - Contact Centers in the CloudContact Centers in the Cloud

Respondents think 43% of contact center seat shipments will be cloud-based by 2020, while 84% said predictive analytics will be an important feature for call center users.

9 - Higher Growth PotentialHigher Growth Potential

98% of the survey respondents believe the cloud contact center will expand the overall market.

10 - Customer ValueCustomer Value

76% of respondents said the cloud makes it easier for enterprises to adopt advanced UC features.

11 - Integration TrendsIntegration Trends

88% of respondents said it is very important or important to integrate UCaas with other business and social applications, and 11% said it is somewhat important.

Recommended for you...

CloudZero Raises $56M to Tackle $2T Cloud Cost Crisis

CloudZero raises $56M Series C to scale AI-driven cloud cost optimization as cloud spending surges toward $2T by 2030, boosting partner opportunities.

HPE to Expand Private Cloud Portfolio

HPE expands its private cloud with Morpheus Software, slashing VM costs, unifying cloud management, and boosting cyber resilience and flexibility.

Jordan Smith
May 14, 2025
Video: See You at Scale Computing Platform//2025!

Join Scale Computing and Channel Insider for three dynamic days of learning and networking at //Platform 2025. Join Scale Computing and Channel Insider for three dynamic days of learning and networking at //Platform 2025.

Katie Bavoso
Apr 4, 2025
Video: How CloudForecast Helps Mid-Market Companies Control AWS Costs

Learn how CloudForecast helps mid-market companies and high-growth startups simplify AWS cost management. Learn how CloudForecast helps mid-market companies and high-growth startups simplify AWS cost management.

Katie Bavoso
Mar 3, 2025
Channel Insider Logo

Channel Insider combines news and technology recommendations to keep channel partners, value-added resellers, IT solution providers, MSPs, and SaaS providers informed on the changing IT landscape. These resources provide product comparisons, in-depth analysis of vendors, and interviews with subject matter experts to provide vendors with critical information for their operations.

Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.