Top 6 Professional Services Automation (PSA) Tools for 2026

Professional services automation (PSA) tools are software solutions that managed service providers (MSPs) use to optimize their core operations, from project management to billing and customer relations. The leading PSA tools typically have features like efficient ticketing systems, project accounting, robust reporting, and CRM integration. To assist you in selecting the right tool, we’ve evaluated multiple PSA software options.

Below are the six best PSA tools for MSPs:

• HaloPSA: Best overall PSA tool
• Atera: Best for straightforward and flexible pricing
• Autotask PSA: Best for well-rounded customer support
• SuperOps PSA: Best for intelligent ticketing
• Syncro: Best for intuitive setup and ease of use
• ConnectWise PSA: Best for core features and compatibility

Continue reading for a breakdown of each solution’s use cases, features, and costs, along with insights into how they align with your MSP’s specific needs.

Why PSA tools remain crucial to MSP operations

As AI and automation continue to reshape the way organizations operate, speed and efficiency have become top priorities across industries—not just in professional services. PSA tools have become essential in meeting these increased expectations, helping teams streamline workflows, eliminate manual overhead, and maintain consistency.

PSA platforms enable MSPs to automate routine processes, centralize project and resource management, and surface meaningful insights for smarter decision-making. They also enable MSPs to scale, providing businesses with flexible capabilities and infrastructure that can adjust as your business grows.

From automating approvals and workflows to integrating with RMM, billing, and security systems, these tools empower teams to scale without losing control or quality. 

In this way, PSA tools help MSPs stay efficient, competitive, and adaptable in an AI-driven environment that’s evolving faster than ever.

Top PSA software comparison

Here’s a brief side-by-side comparison of the top PSA software across some crucial features, including billing and invoicing, project management, resource management, reporting and analytics, and starting prices.

Product	Billing and Invoicing	Project Management	Resource Management	Reporting and Analytics	Starting Price
HaloPSA	✔	—	✔	✔	$109/user/month
Atera	✔	—	—	✔	$129/user/month
Autotask PSA	✔	✔	✔	✔	Custom
SuperOps PSA	—	—	—	✔	$59/user/month
Syncro	✔	—	—	—	$129/user/month
ConnectWise PSA	✔	✔	—	✔	Custom

✔=Yes —= Limited

HaloPSA: Best overall PSA tool

Overall rating: 4.3/5

• Core features: 4.4/5
• Cost: 4.4/5
• Automation: 4.5/5
• Ease of use: 3.6/5
• Customer support: 4.3/5
• Compatibility: 4.5/5

HaloPSA is our pick for the best overall tool because of its mix of flexible pricing and array of automation features. Aside from the core features you’d expect from a PSA tool, HaloPSA’s automation capabilities include auto-assign rules, smart notifications, and a reporting suite. Its pricing structure accommodates businesses of all sizes, running from a team of four to 10, to a team of 200+ users, while offering both a demo and a 30-day free trial.

Pros	Cons
Flexible pricing tiers	Complex initial setup
Comprehensive automation options	Higher costs for small teams
Robust remote access	Learning curve for new users

HaloPSA pricing

• 5-10 users: $109 per user, per month
• 11-25 users: $105 per user, per month
• 26-50 users: $99 per user, per month
• 51-100 users: $95 per user, per month
• 200+ users: $89 per user, per month
• Free trial: 30 days

HaloPSA key features

• Time tracking and billing: Streamline your financial management and client billing processes.
• Advanced reporting: Provide your customers with in-depth business insights and data analytics.
• Project management: Deliver a live view of projects to give your teams clarity and visibility.
• Contract management: Control what’s sold to your customers based on contract data.

Despite its transparent and flexible pricing options and automation features, HaloPSA isn’t the most intuitive tool. For an easier-to-use tool with robust automation options and great pricing, shortlist Atera.

Atera: Best for straightforward and flexible pricing

Overall rating: 4.0/5

• Core features: 3.4/5
• Cost: 4.5/5
• Automation: 4.4/5
• Ease of use: 4.6/5
• Customer support: 3.8/5
• Compatibility: 3.5/5

Atera is a PSA tool whose pricing model includes a 30-day free trial alongside modular pricing that allows businesses to know how much they’ll pay beforehand. As a result, it can fit MSPs of various sizes and types. Its lowest pricing tier has all the core PSA features, with the higher pricing tiers offering end-user chat features and more customer support addresses. It also has a creatively designed, user-friendly interface dashboard, making it simple to set up and use.

Pros	Cons
Transparent pricing model	Limited advanced features
User-friendly interface	Basic reporting tools
Robust ticketing system	Limited PSA scope

Atera pricing

• Pro: $129 per user, per month
• Growth: $179 per user, per month
• Power: $209 per user, per month
• Superpower: Contact for quote
• Free trial: 30 days

Atera key features

• Helpdesk and ticketing: Provide your teams with a robust system for managing customer issues.
• Customer portal: Offer a dedicated space for your clients to track service requests and interactions.
• Flexible contracts and billing: Use tailored service agreements and billing options to suit your users’ needs.
• AI ticket tagging: Utilize artificial intelligence (AI) to categorize and prioritize your clients’ tickets efficiently.

As intuitive and well-priced as Atera is, the scope of its PSA features is much narrower than some of the other tools on this list. For an option that offers more comprehensive features while being easy to use and transparently priced, check out Syncro.

Autotask PSA: Best for well-rounded customer support

Overall rating: 3.9/5

• Core features: 4.6/5
• Cost: 2.9/5
• Automation: 4.3/5
• Ease of use: 2.9/5
• Customer support: 4.5/5
• Compatibility: 4.2/5

Autotask PSA is software that offers a variety of responsive customer support options, including live chat, phone, and email, to give its MSP users a hassle-free experience. It also provides training materials and resources, such as webinars and a knowledge base, to ensure that MSPs can get support quickly and conveniently. Autotask keeps users informed about fresh updates, new features, and other product improvements.

Pros	Cons
Efficient ticket resolution	Complex to use
Unified RMM-PSA experience	Basic ticketing customization
Robust mobile app	Simple project management tools

Autotask PSA pricing

• Contact for quote: All-inclusive, customizable pricing plans available
• Free demo: Available

Autotask PSA key features

• Powerful service desk: Quickly resolve tickets and enhance your customers’ experiences.
• Unified RMM-PSA platform: Leverage both PSA and RMM to streamline service delivery.
• LiveMobile app: Enhance your users’ convenience with connectivity to business operations on-the-go.
• Customizable dashboards: Customize views to enhance your team’s action and issue resolution.

However, Autotask’s pricing information may come off as opaque, and it may also have a steep learning curve. Should you want a tool that’s less complex to use and has straightforward pricing, check out HaloPSA.

SuperOps.ai: Best for intelligent ticketing

Overall rating: 3.8/5

• Core features: 3.7/5
• Cost: 4.1/5
• Automation: 4.3/5
• Ease of use: 3.2/5
• Customer support: 3.5/5
• Compatibility: 4.2/5

SuperOps.ai is a PSA tool with an automated ticketing system that features a clean UI and a conversation view akin to modern messaging platforms. It offers detailed, context-rich tickets, including notes and approvers, for precise and efficient responses. It also includes intelligent automation with customizable runbooks for consistent process execution and automated ticket routing, which ensures that tickets are assigned to the right technicians quickly.

Pros	Cons
Automated ticket handling	Limited ticket customization
Robust task management	Basic project management
Advanced reporting features	Occasional ticketing delays

SuperOps.ai pricing

• Standard (PSA only): $59 per user, per month
• Standard (RMM only): $79 per user, per month
• Pro (unified basic): $99 per user, per month
• Super (unified advanced): $129 per user, per month
• Free trial: 21 days

SuperOps.ai key features

• Advanced ticketing automation: Streamline handling of your users’ tickets with intelligent features.
• Customizable runbooks: Automate your processes with tailored workflows that handle monotonous tasks.
• Client management: Enjoy a holistic view of all your client information to improve communication.
• Kanban view: Employ a kanban visual overview of your users’ tickets or your team’s tasks and projects.

Nonetheless, there are far easier tools to use on this list than SuperOps.ai. Consider Atera for an intuitive tool with advanced ticketing automation.

Syncro: Best for intuitive setup and ease of use

Overall rating: 3.6/5

• Core features: 3/5
• Cost: 4.2/5
• Automation: 3.5/5
• Ease of use: 4.6/5
• Customer support: 3.6/5
• Compatibility: 3.2/5

Syncro is an intuitive and user-friendly PSA tool that offers a customizable IT help desk setup, automated billing for time-saving, and easy communication with clients through agent contact forms and live chat. The tool also enables straightforward management of contracts and service level agreements (SLAs), and provides easy-to-use reporting and analytics features for tracking ROI. Its mobile app has a clean and simple interface that enables its users to conveniently handle their tasks on the go.

Pros	Cons
Easy setup process	Limited advanced automation
Intuitive interface	Basic customization options
Robust reporting and analytics	One-per user fee

Syncro pricing

• Full PSA, RMM, and Remote Access: $129 per user, per month
• Free trial: 14 days

Syncro key features

• Customizable help desk: Tailor your IT help desk to handle specific customer needs.
• Automated billing: Streamline your billing processes and reduce your team’s manual efforts.
• Contract and SLA management: Efficiently manage your contracts and service agreements.
• ROI reporting and analytics: Serve your users with detailed insights for informed decisions.

However, although Syncro is easy to use, it doesn’t have the most advanced automation features. For a tool that offers more advanced automation but is still highly intuitive, have a look at Atera.

ConnectWise PSA: Best for core features and compatibility

Overall rating: 3.6/5

• Core features: 4.7/5
• Cost: 2.2/5
• Automation: 4/5
• Ease of use: 2.3/5
• Customer support: 4/5
• Compatibility: 4.7/5

ConnectWise PSA is a highly integrable and compatible solution that delivers a wide array of advanced core features. Its automated workflows standardize the management, monitoring, and invoicing of customer contracts, streamlining the procurement and billing processes. The platform’s integration capabilities are notable as it seamlessly synchronizes with CRM systems, RMM software, and other business tools to support efficient operations.

Pros	Cons
Integrated CRM compatibility	Complex setup process
Efficient SLA tracking	Basic mobile app
Streamlined procurement process	Limited customization options

ConnectWise PSA pricing

• Contact for quote: Basic, Standard and Premium plans available
• Free trial: Contact for length

ConnectWise PSA key features

• Automated workflows: Streamline your contract management, monitoring, and invoicing.
• CRM integration: Align your customer, contract, and project data management using CRMs.
• SLA tracking and reporting: Centralize and monitor all your managed service agreements.
• ITSM features: Deliver comprehensive IT service management tools to all your end users.

Regardless of its vast features and high compatibility, its pricing isn’t transparent, and it can be difficult to set up. For an option with a mix of a good feature set, transparent pricing, and more straightforward setup, consider SuperOps.ai.

Top PSA Software Features to Consider

Choosing the right PSA software starts with knowing which features matter most. Here are some of the key capabilities worth keeping an eye out for when you’re exploring new PSA solutions:

Resource management

PSA software helps teams efficiently allocate and manage resources like personnel, equipment, and materials across multiple projects. This ensures balanced workloads, optimized utilization, and minimal downtime.

Time tracking

Accurate time tracking enables businesses to monitor how much time is spent on specific tasks and projects. These insights support precise billing, payroll, and productivity analysis.

Billing and invoicing

Built-in billing and invoicing tools automate financial processes, helping customers easily track project budgets and manage financial resources. They also allow them to automate their invoicing and, as a result, reduce manual errors.

Project management

PSA platforms allow managers to oversee each project’s progress and milestones. This visibility helps ensure projects stay on schedule and accomplish necessary deliverables.

Reporting and analytics

PSA tools’ reporting and analytics features provide actionable insights into project performance, resource utilization, and overall financial health. They empower leaders to make data-driven decisions and improve future project planning.

Bottom line: PSA tools

PSA tools streamline the management of day-to-day operations for MSPs, with many covering areas like project management, billing, and service desk. Each tool we’ve explored uniquely delivers PSA, making it easier for you to choose one that aligns with your use case. But if you’re looking for more than PSA tools, check out our best MSP software article for a list of all the tools you would need, or see our best MSSP tools should you seek security-focused software.

Frequently asked questions (FAQ)

What is PSA software and why is it important for MSPs?

Professional services automation (PSA) software is a suite of tools that helps managed service providers (MSPs) streamline their daily operations. It automates and optimizes processes like billing, project management, time tracking, and customer support. This leads to improved operational efficiency, better resource allocation, and increased profitability for MSPs.

What are the key features to look for in PSA software for MSPs?

When evaluating PSA tools, look for features such as automated workflows to  streamline processes, robust resource management to optimize staff and asset allocation, and CRM integration to strengthen client relationships. Project management capabilities are equally important for improving planning, execution, and collaboration. Time tracking and project accounting are also essential to ensure accurate billing and financial management.

How can PSA software improve the efficiency of my MSP operations?

PSA software improves efficiency by automating routine tasks and providing better client data management. PSA tools unify the approach to managing client data, projects, and financials, which leads to more coordinated service delivery. PSA software will also ensure your compliance with SLAs, as it incorporates many features that work in tandem to monitor, manage, and maintain service standards.

Methodology

To identify the top PSA tools, I examined several options using six weighted scoring criteria. Each criterion had a maximum of five points, and the tool with the highest score in each was deemed the criterion winner. The tool with the highest average score across all categories was named our overall winner. I then determined the primary use case for each of the top-rated tools.

Below is an overview of my evaluation criteria:

• Core features (25%): Assessed each tool’s foundational PSA capabilities, including project management, time tracking, and resource allocation.
• Cost (20%): Evaluated the pricing structures, transparency, and overall value for money offered by each tool.
• Automation (20%): Measured the extent and effectiveness of automation features in streamlining operations and reducing manual effort.
• Ease of use (15%): Focused on user experience, with an emphasis on the intuitiveness and simplicity of the software interface.
• Customer support (10%): Reviewed the quality, availability, and responsiveness of customer support services.
• Compatibility (10%): Scrutinized how well each tool integrates with other systems and its adaptability to different business environments.