Gmail Outage Rattles Cloud Computing Confidence

By Lawrence Walsh  |  Print this article Print


Desktop-as-a-Service Designed for Any Cloud ? Nutanix Frame

Popular Web-based services and applications are suffering from a string of service disruptions and poor quality of service. Will these disruptions cause businesses to rethink or slow down their cloud computing adoption? Or will outages conditions users to expect less from their cloud providers?

Google is recruiting solution and managed services providers to its army of resellers that promote switching from expensive, client-side software packages such as Microsoft Office to the less-expensive, cloud-based Google Apps suite. Google’s promise to partners and paying subscribers: affordability and reliability.

After the second email service outage this month, Google is fending off growing user complaints about the stability of its platform and the reliability of its business-class services. This morning an untold number of Gmail subscribers lost access to their accounts for more than 2 ½ hours due to undisclosed technical errors. Earlier this month, a larger outage happened while Google was migrating servers.

Google is hardly alone in the cloud with maintaining availability and reliability.

Reports say Twitter has secured $100 million in fresh funding to cover the costs of expanding its infrastructure and service capacity, which will eliminate the frequent service disruptions.

Facebook error messages on profile posts and messaging tools have become so common that users have started several community groups to vent their frustrations.

Many solution providers and business managers want to think that user experience in cloud-based applications are shaped by business-class applications like Salesforce.com and NetSuite, but many of the millennials are growing up on Gmail, Twitter, Facebook and other social networking applications.

The question is whether these hiccups and inconsistencies in publicly available Web applications and services will impede the adoption of cloud computing? Will outages like this morning’s Gmail disruption embolden users to demand better service or will users be conditioned to accept poor quality of service and periodic disruptions as normal?

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Lawrence Walsh Lawrence Walsh is editor of Baseline magazine, overseeing print and online editorial content and the strategic direction of the publication. He is also a regular columnist for Ziff Davis Enterprise's Channel Insider. Mr. Walsh is well versed in IT technology and issues, and he is an expert in IT security technologies and policies, managed services, business intelligence software and IT reseller channels. An award-winning journalist, Mr. Walsh has served as editor of CMP Technology's VARBusiness and GovernmentVAR magazines, and TechTarget's Information Security magazine. He has written hundreds of articles, analyses and commentaries on the development of reseller businesses, the IT marketplace and managed services, as well as information security policy, strategy and technology. Prior to his magazine career, Mr. Walsh was a newspaper editor and reporter, having held editorial positions at the Boston Globe, MetroWest Daily News, Brockton Enterprise and Community Newspaper Company.

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