National MSP Integris on Driving Success Through Company Culture

Integris is a national MSP providing cloud, security, and other IT services to clients in industries like healthcare, finance, manufacturing, and more. Recently, the company earned a spot in the top 50 on Glassdoor’s Best Places to Work 2025 list in recognition of its company culture and overall employee satisfaction.

Channel Insider spoke with Integris Chief People Officer Debbie Lawrence to learn more about why Integris believes its focus on company culture drives business success.

Establishing company culture was a priority from day one

Integris was founded through the merger of several solutions providers. The company was focused on building a culture it was proud of from the start, according to Lawrence. That commitment manifested itself in deliberate planning around the mission, vision and values the executive team wanted everyone, and the company as a whole, to embody. The top priority, Lawrence says, remains on its people.

“We have four core values that we approach everything with, but the one we always come back to is being people-first,” Lawrence said. “One of the first conversation we have as leaders, about anything we do in the business, is to ask whether the idea puts our people first.”

Glassdoor Best Places to Work recognition a sign of success

Now, as Integris celebrates its spot at number 28 on Glassdoor’s Top 50, the executive team is seeing that emphasis pay off. Lawrence highlights several initiatives that she believes have been key to the success of the company, including town hall meetings, smaller focus groups with employees, anonymous feedback forums, and initiatives to encourage praise and celebration of individual wins.

“The Glassdoor recognition is a huge motivator for us, and also a kind of litmus test now, to do even better moving forward. We will continue to enhance our employee experience.”

Employee satisfaction translates to customer satisfaction

Employee satisfaction and company culture are important in their own right, but they also elevate the customer experience and can even drive client retention, Lawrence says.

“Think about the times you’ve had customer service in your own life,” Lawrence said. “Usually, you can tell whether that employee likes their job or cares about their work, right? The same is true for your business.”

Lawrence also notes that because Integris has placed such a high priority on its ability to communicate transparently with its employees, those individuals in client-facing roles then feel better equipped to answer questions about new offerings, services, and where the company is headed next. Plus, Lawrence says, Integris’ focus on employee upskilling and mentorship opportunities increase the expertise that individuals bring to their roles and, by extension, their customers. All of this translates to higher customer confidence and retention.

“If we have a culture of learning, then we’re staying ahead of the curve for our clients,” Lawrence said. “Our emphasis on transparency also means our people feel confident when answering questions from clients, and that in turn makes the clients confident, too.”

Actions even small providers can take in their businesses

While Integris is continuously developing new training programs and investing heavily in tangible things like employee benefits and other financial planning, Lawrence believes not every step a company takes toward a better working environment has to involve spending money on the business.

“If you haven’t sat down and thought about what your values are, and what your mission is, and how employees fit into that, then you should take some time and really map the vision out,” Lawrence said. Then, according to Lawrence, it’s easier to create ideas and actions around how to work towards those vision and value-based objectives.

Lawrence also sees time as a resource just as valuable, and often more accessible, than money. Programs like mentorship opportunities, peer-to-peer sharing, and informal conversations with executives all provide value without costing additional financial resourcing.

“A lot of times, our big and innovative projects are spurred from those meetings, so they’ve become very important in many ways to our business,” Lawrence said.

Integris employs more than 600 people and serves over 1,800 clients in a dozen states. They might be larger than many smaller provider businesses, Lawrence says all MSPs can take steps to ensure their employees feel supported by, and excited to work for, the business.

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