Video: SotaTek US CEO on AI Infrastructure Mistakes MSPs Must Fix

In this Channel Insider Partner POV episode, Katie Bavoso sits down with MK Tong, CEO of SotaTek USA, to break down why infrastructure—not AI models—is the real bottleneck for enterprise success.

As AI workloads grow more complex, many organizations are rushing deployments without rethinking their infrastructure strategy. Tong shares where companies go wrong, how infrastructure as a service (IaaS) is evolving, and where MSPs can still create value in an increasingly automated ecosystem.

From SAP workloads to early AI wins, this conversation offers practical guidance for IT leaders, partners, and MSPs navigating the AI era.

Topics & Timestamps:
00:00 – Intro + Channel Insider newsletter plug
00:37 – Meet Menken Tung, CEO of SotaTek USA
02:15 – What SotaTek does: global IT services, AI, cloud, engineering
03:15 – Ideal customers: size, verticals, and use cases
05:09 – Leadership journey: why Tung joined SotaTek
08:32 – Why infrastructure matters more in the AI era
13:54 – Common AI deployment mistakes organizations make
17:10 – Automation vs. control: governance and visibility concerns
19:03 – How SotaTek modernizes infrastructure securely
21:10 – SotaTek ACE platform overview
23:36 – SAP workloads in IaaS: challenges and best practices
26:26 – What separates successful vs. struggling organizations
26:37 – MSP opportunity in AI-driven infrastructure
30:45 – Starting small: aligning AI wins with infrastructure
37:46 – Customer success story: real-world impact
44:08 – Where to learn more about SotaTek
44:21 – Closing remarks + where to watch/listen