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Video: Descope Reinvents Customer Identity and Access Management with Secure Drag-and-Drop Solution

Discover how Descope simplifies CIAM with a drag-and-drop platform built for the AI era and why Trace3 chose Descope for real-world customer deployments.

Written By

Jun 30, 2025

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

In this episode of Partner POV, sponsored by AWS, host Katie Bavoso dives into how Descope is revolutionizing customer identity and access management (CIAM) with a drag-and-drop platform that makes security seamless and user-friendly.

Guest Rishi Bhargava, Co-Founder of Descope, is joined by Katherine Walther, Vice President of Innovation at MSP and Descope channel partner Trace3, who details her company’s experience partnering with Descope to meet emerging customer demands. Walther explained how the partnership kicked off with a huge success when Trace3 needed to find a vendor that could solve a very specific and urgent problem for a customer.

Together, they discuss:

⏱ 1:02 Why traditional CIAM tools fall short in today’s AI-driven landscape

⏱ 2:53 How Descope’s visual “Flows” simplify user journeys while preventing security mistakes

⏱ 6:17 Trace3’s firsthand experience deploying Descope for urgent client challenges

⏱ 8:11 How Descope helps secure AI agents and manage dynamic identity scenarios

⏱ 12:28 The importance of strong channel partnerships for delivering identity solutions

⏱ 15:55 How AWS powers Descope’s flexible, cloud-native CIAM platform

If you’re exploring modern identity security, or looking for ways to integrate AI safely into customer experiences, this conversation is a must-listen.

Katie Bavoso

Katie Bavoso is a 2017 Regional New England Emmy-nominated broadcaster with over a decade of professional content creation, production, hosting, and interviewing experience. Starting her career off in TV news, she pivoted to the IT channel to help connect vendors, solutions and services providers, and IT buyers through exciting video content and storytelling. Katie is now the host of Channel Insider: Partner POV, a video and podcast series shining a light on the most innovative solution providers of the IT channel.

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