Video: Descope Reinvents Customer Identity and Access Management with Secure Drag-and-Drop Solution

In this episode of Partner POV, sponsored by AWS, host Katie Bavoso dives into how Descope is revolutionizing customer identity and access management (CIAM) with a drag-and-drop platform that makes security seamless and user-friendly.

Guest Rishi Bhargava, Co-Founder of Descope, is joined by Katherine Walther, Vice President of Innovation at MSP and Descope channel partner Trace3, who details her company’s experience partnering with Descope to meet emerging customer demands. Walther explained how the partnership kicked off with a huge success when Trace3 needed to find a vendor that could solve a very specific and urgent problem for a customer.

Together, they discuss: 

⏱ 1:02 Why traditional CIAM tools fall short in today’s AI-driven landscape 

⏱ 2:53 How Descope’s visual “Flows” simplify user journeys while preventing security mistakes 

⏱ 6:17 Trace3’s firsthand experience deploying Descope for urgent client challenges 

⏱ 8:11 How Descope helps secure AI agents and manage dynamic identity scenarios 

⏱ 12:28 The importance of strong channel partnerships for delivering identity solutions 

⏱ 15:55 How AWS powers Descope’s flexible, cloud-native CIAM platform

If you’re exploring modern identity security, or looking for ways to integrate AI safely into customer experiences, this conversation is a must-listen.