Video: How 3rdmill Transformed As A Pax8 Partner In One Year

hi there I'm Katie boso from Channel Insider here at P Beyond 2024 and I'm now joined by Natalia shid Digger from third Mill she is the CEO and we are so happy to have you here thank you for having me of course tell me about your relationship your partnership with pax8 how have you been able to grow over the years with them and how long have you been partnered together we've only been in partner with pite for about a year and in that small amount of time it has transformed my business I actually inherited my old distributor relationship when I took on the business about 10 years ago and I didn't know that you could have a relationship with your distributor I just thought they were a supplier someone that you transacted with and then I engaged with paade and it was like they set my business on fire they reached out in every way in terms of how they could help us we've been using their training services to upscale our staff they've helped us run events in the Microsoft offices with Incredible Microsoft speakers they've just enabled Us in every way you came all the way from Australia to this event why is PX Aon worth making that trip the channel and the network and my peers all said you've got to go and now look a day and a half in I I cannot emphasize enough what a game changing experience this is the content and the incredible information and wealth of Knowledge from all the sessions the community and the network that I've just been able to engage with particularly with us peers which we don't get access to a lot in APAC and then just the Innovation and just being at The Cutting Edge and the Fantastic conversation around AI has just been brilliant I could not recommend it more and I'm so thrilled I made the choice to come here even though it was a long way I'm so glad it was worth it you mentioned AI so let's dig into that a little bit more can you talk to me a little bit about what your business specializes in and how you're implementing Ai and then after all that could you tell me about how pax8 is helping you be able to initiate that process absolutely we're a traditional managed services provider and I say traditional but really we're becoming technology service providers we're the phone call for our customers for the end to-end Technology Solutions the outsourced it department but also the outsourced CTO and advice piece and really AI has started at that advice piece for us around engaging with customers on educating them on AI and where it's going and building out use cases with them but in terms of our own AI Journey we were one of the first people to transact on co-pilot with P State as soon as the announcement came out I ordered a couple of licenses for us internally and we've been using co-pilot extensively the business in terms of how pax8 has helped us we actually were able to work with pax8 to run an incredible AI event that that I mentioned earlier in the Microsoft offices in the head offices in Sydney we got an incredible speaker from Microsoft a real AI Guru come talk to our clients talk to them about how you can use co-pilot what the use cases in the industry looked like and the feedback I got after that session was unbelievable the way that that session lifted our brand and positioned us to be kind of the AI partner for our customers was unbelievable and and pax8 actually initiated setting up that event for us speaking of use cases do you see any new opportunities with all of that in mind in the AI space for your customers and maybe new markets that you'd like to emerge into one of our key verticals is also financial services and specifically insurance insurance brokers and we actually have a SAS product a CRM that we work with our customers and deploy for our customers and one of the exciting use cases I'm looking at is deploying AI within that environment to help Insurance Brokers be able to mine information about their customers really quickly to the broking systems connect to SharePoint and their data so I'm really excited to V on AI to our SAS product let's talk about the big announcement that came out of today's paade keynote this morning here on the second day Pax a announced some changes to their Marketplace in which they're allowing for customized self-service portals that still go through either their it Partners to be able to transact with paxi talk to me about what your reaction was and how this will help drive your business success I could not agree more with the vision that they're seeing around customers and self-service and I'm so excited to be able to take that to Market because I think it's just another way in which our choice in in working with Pate is going to put us ahead of our competition because that's something that we can offer our customers right that other msps out there can't

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