Reinvent Telecom, a technology ecosystem platform provider, has announced the launch of REVIVE, a unified command center for partners to manage their Reinvent-powered technology businesses.
Platform centralizes customer accounts, services records, and more
REVIVE provides partners with a centralized way to manage customer accounts, access solution information, monitor services, and support ongoing customer needs through a single digital command center.
The offering helps reduce complexity that comes with working across disconnected tools, vendors, and systems, helping partners streamline operations, improve visibility, and scale their technology businesses.
Further, it enables partners to manage customer accounts, solution information, service visibility, and support workflows connected to their Reinvent ecosystem.
“REVIVE is central to Reinvent’s strategy to become the platform that brings the technology ecosystem together for our partners,” said Justin Catlett, President and CEO of Reinvent Telecom.
“Our partners are expanding beyond traditional communications into a broader set of technology services, and they need one place to manage that complexity. REVIVE gives them a single platform experience that helps them operate more efficiently, deliver more value to their customers, and scale more profitably.”
Single interface brings together vendor portals and internal systems and processes
Rather than navigating multiple systems, vendor portals, spreadsheets, and manual processes, partners can use REVIVE as a unified interface for managing their Reinvent-powered technology businesses.
Among the features of the command center are:
- Centralize customer management: Customer accounts, solution details, and service activity can be managed through one Reinvent-owned platform.
- Access solution information faster: Find the information they need to quote, manage, and support Reinvent-enabled technologies.
- Monitor services more easily: Visibility gained into active services, service health, and customer solution status from a unified interface.
- Support customers more effectively: Partners can track support needs and ongoing service activity with less manual coordination.
- Scale across Reinvent’s technology ecosystem: One platform can be used as Reinvent continues to expand its solutions, workflows, and partner capabilities.
“REVIVE was built to simplify the way partners engage with Reinvent’s expanding technology ecosystem, including cloud communications, contact center, managed security, and managed network solutions,” said Gabriel Marcos, Head of Product at Reinvent Telecom.
“REVIVE brings customer data, solution information, service management, and support workflows into a single platform experience, giving partners the visibility and control they need without forcing them to work across disconnected systems.”