Kaseya Heads Into Connect with New CEO, API, and AI Strategy

Kaseya is coming into this year’s Connect conference after a year of significant change across its leadership team, platform strategy, and product roadmap.

Since the 2025 event, the company has appointed a new CEO, adopted an API-first approach to improve integration across its portfolio, and rolled out new AI-focused product updates.

As attendees gather for the annual partner conference, Kaseya enters the event trying to show that its recent leadership transition and technology investments can translate into a more unified platform and stronger business outcomes for MSPs.

A new captain at the helm

The transformation began in Jan. 2025, when long-time CEO Fred Voccola announced he was moving into a Vice Chairman role to focus on long-term strategy. 

The search for a successor ended in June with the appointment of Rania Succar, a former Intuit executive with a background in helping small businesses scale. 

Succar didn’t waste time making her presence felt. Upon her arrival, she emphasized that the company’s role in the global economy was more complex than ever. 

Her appointment signaled a shift toward “customer-centric growth,” a move intended to polish Kaseya’s image and better integrate its massive portfolio of acquired companies.

Kaseya’s API-first strategy takes shape

One of the biggest complaints in the MSP community for years has been tool sprawl, having too many apps that don’t talk to each other. 

In Oct. 2025, Succar announced a strategic pivot: Kaseya would become an “API-first” organization.

The goal was to stop building features in isolation and instead create a unified platform where data flows freely between different tools. We saw the first major fruit of this labor in Feb. this year with a massive update to IT Glue. 

The documentation tool added several “CRUD” (Create, Read, Update, and Delete) endpoints, enabling developers to build two-way integrations rather than just pull static data.

AI moves from roadmap to product rollout

If 2025 was the year of planning, early 2026 has been the year of execution for Kaseya’s AI roadmap. 

In March, the company released its 2026 INKY Email Security Report, which highlighted a scary reality: AI-generated phishing has become the new baseline for hackers.

To fight back, Kaseya has been baking AI directly into its hardware and software. The most recent standout is the AI-powered screenshot verification for Datto BCDR, launched last month. This tool uses visual AI to check if a backup actually worked, claiming 99.9% accuracy.

Pratik Wadher, Kaseya’s Chief Technology Officer, explained the motivation behind the move in a statement. “By integrating AI into more and more of our products, we are not only improving reliability but also enabling our customers to complete these critical actions with ease.”

To keep this momentum going, Kaseya opened a new Research and Development hub in Silicon Valley earlier this month to recruit top-tier machine learning talent.

Why MSP economics are shaping Kaseya’s pitch

This all-in bet on AI isn’t just about cool new tech; it’s about survival. Kaseya’s own 2026 State of the MSP Report, released last week, paints a picture of a maturing and difficult market.

The report found that while demand is high, the big deals are disappearing. The number of MSPs reporting typical customer spending above $25,000 per year plummeted to 41%, down from 75% the year before. 

Additionally, 16% of MSPs say they can’t find enough skilled technicians to hire.

With fewer big checks coming in and fewer humans to do the work, Kaseya is betting that its agentic automation and AI tools will be the only way for its partners to stay profitable.