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GoTo and Nexthink have announced a new partnership that directly targets the growing challenges of IT support and digital employee experience (DEX) management for enterprises and global system integrators (GSIs). The collaboration integrates GoTo’s LogMeIn Rescue with the Nexthink Infinity platform, offering IT teams a unified approach to detection, diagnosis, and resolution.
Benefits of the GoTo-Nexthink partnership for GSIs
For integrators, client expectations around uptime and employee productivity continue to rise. Traditional toolsets often require juggling disconnected platforms, which can lead to slower problem resolution and diminished end-user satisfaction.
By embedding LogMeIn Rescue’s AI-powered remote support sessions into Nexthink’s DEX insights platform, providers can now streamline workflows, minimize downtime, and deliver a higher-quality service experience without disruptive rip-and-replace migrations.
The partnership also aligns with broader market demand for proactive IT. Instead of waiting for users to raise tickets, Nexthink’s analytics can identify performance issues in real time, while LogMeIn Rescue’s remote tools resolve them directly from the same interface.
That means integrators and providers can transition from reactive support models to predictive and preventive strategies, improving SLAs and strengthening client relationships.
How the GoTo LogMeIn Rescue and Nexthink Infinity integration works
At the technical level, the integration allows IT staff to launch a LogMeIn Rescue session from within Nexthink Infinity. Data captured in Nexthink — encompassing device health, network performance, and application usage — is transmitted to LogMeIn Rescue, where technicians can utilize AI-driven diagnostics and automation to resolve the issue.
Kaushik Shah, vice president of technology alliances at Nexthink, described the value as “uniting detection, diagnosis, and resolution in one seamless journey.” This creates a feedback loop where Rescue’s support data enriches Nexthink’s analytics, enabling organizations to continually refine their IT strategies.
For IT teams and GSIs, this translates into:
- Faster IT support resolution times: Technicians can jump from insight to action without context switching.
- Proactive IT issue prevention: Trends from prior sessions inform future support, reducing recurring issues.
- Scalable IT service delivery: Insights and fixes can be applied across customer environments.
Expert perspectives from GoTo, Nexthink, and HCLTech
GoTo’s General Manager of IT Solutions, Joseph George, positioned the partnership as a way to transform support interactions into “a strategic asset.”
“We’re thrilled to partner with Nexthink to reshape what’s possible in IT support and the digital employee experience,” said George. “The new integration between Rescue and the Nexthink Infinity platform will empower IT teams and our Global System Integrator partners with an integrated, easy-to-use solution that maximizes productivity, minimizes disruption, and transforms every support interaction into a strategic asset.”
For global integrators like HCLTech, the integration promises to boost technician efficiency while improving the employee experience at scale.
“By uniting Nexthink’s real-time digital experience insights and automation with LogMeIn Rescue’s secure, AI-enhanced remote support, we will deliver a seamless support experience that is both immediately responsive and continuously improving,” said Nikhil Singh, global head of digital workplace product management and strategy at HCLTech. “This collaboration provides a forward-looking solution that transforms support interactions into actionable insights, boosting technician efficiency and significantly enhancing the digital experience for employees.”
Business impact of DEX and AI-powered IT support for channel partners
For channel partners, the integration offers an opportunity to differentiate managed service offerings. Enterprises increasingly view digital employee experience as central to productivity, retention, and customer outcomes. By adopting tools that combine monitoring, analytics, and resolution into a single workflow, integrators can deliver a measurable business impact while reducing the overhead of managing disparate platforms.
The partnership also signals room for ongoing innovation. GoTo and Nexthink plan to expand the integration so that AI-driven insights continuously refine support processes, helping organizations become more adaptive and resilient.
