Dialpad has expanded its Marketplace to bring technology integrations, certified channel partners, and developer tools into a single destination, aiming to simplify how businesses discover solutions and connect with partners who offer implementation and integration expertise.
Dialpad Marketplace simplifies integration and partner discovery
The refreshed Dialpad Marketplace brings technology integrations and certified channel partners into one destination, making it easier for businesses to find solutions that complement their existing tools, workflows, and AI initiatives.
Customers and Dialpad teams can explore integrations and partner offerings organized by expertise, solution category, and industry. The Marketplace provides information on how solutions work with Dialpad, helping businesses evaluate options based on their specific needs.
Beyond discovering solutions, customers can contact partners directly to explore their capabilities and services, creating a more direct path from identifying an integration to implementing it within existing business workflows.
“Businesses shouldn’t have to rethink how they work just to get more value from their technology. Our growing partner ecosystem is about meeting customers where they are, connecting the systems they already rely on, and making it easier to find the expertise they need,” said Jim McGarry, SVP of Global Channel Sales at Dialpad.
“The expanded Marketplace creates a more direct connection between customers, technology providers, and certified partners. It also gives developers and partners a clearer path to bring their innovations to the businesses that can benefit from them. It’s never been easier to tap into valuable integrated solutions and bring them into your tech stack,” McGarry added.
New developer tools streamline partner participation
A new guided developer path helps technology providers build, submit, and publish integrations. A partner portal allows partners to work with Dialpad to maintain their listings and share product updates and new releases, simplifying the app refresh process for users and helping partners keep information current while making it easier to bring new solutions into the ecosystem.
Further, the Marketplace builds on Dialpad’s existing open ecosystem strategy, which brings together integrations, APIs, and technology partnerships to help businesses connect communications to the applications and workflows they use daily.
The ecosystem brings conversations, customer information, and business processes together to deliver more complete customer intelligence.
“Every customer conversation contains valuable intelligence,” said John Bourne, Senior Vice President, Global Channels and Alliances at Verint. “Bringing Verint to the Dialpad Marketplace helps organizations connect that intelligence with existing workflows and turn it into measurable business outcomes.”
Channel partners see opportunities in connected workflows
The guided development and publishing experience, in collaboration with Dialpad, supports the ecosystem’s growth by simplifying how partners bring integrations to market and how to keep their offerings up to date.
“Dialpa’s revamped Marketplace makes it easier to directly connect developers and customers by easing the process of discovering and using trusted, pre-integrated tools,” said Darren Gill, CRO, PCI Pal. “Together, we help Dialpad customers securely complete payments across live conversations and automated interactions, including chatbots and AI-powered experiences.”
“PCI Pal’s secure payment capabilities support PCI DSS compliance while enabling seamless, trusted transactions, however customers choose to engage,” Gill adds.
As the network of integrations and channel partners expands, the Marketplace will continue to serve as a central point of connection between Dialpad, its customers, and broader community.
“Organizations need their communications platform to work with the systems their teams already use. They need the data flowing between them in a way that supports how their business operates,” said Nick Enger, President and CTO at Advanced Technology Consulting.
“As a certified Dialpad channel partner, ATC helps bring communications, CRM, ERP, databases, APIs, and legacy systems together enabling cleaner real-time data, workflows automation, and a stronger foundation for AI. Dialpad’s expanded Marketplace makes that expertise easier to discover,” Enger continued.
READ MORE: We break down the trends and opportunities partners should know as marketplaces become a prevalent way to consume and procure technology.