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Link to AI 50 List

AI 50 List

Channel Insider's editorial team spotlights the top AI leaders from MSPs, vendors, and channel businesses delivering measurable outcomes.

Link to CML 100 Honorees

CML 100 Honorees

Check out our CML 100 List to discover the top channel marketing individuals who are transforming channel marketing for their organizations.

Link to HSP 250 List

HSP 250 List

View our HSP250 list to see the top Hybrid Solution Providers that have proactively embraced the future of tech.

Link to The 2024 Channel Insider VIP List

The 2024 Channel Insider VIP List

Channel Insider sought nominations from IT vendors, solution providers, and partners to highlight impactful collaborations. Check out our top choices here.
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Insights & Accessories VARs Can Count On The Rise of Intelligent Service Delivery Videos Scale Computing Platform//2025 Fortinet Cybersecurity Summit Pax8 Beyond Partner Content

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Link to Globant Exec Explains How Anthropic Expands Its AI Services
Globant Exec Explains How Anthropic Expands Its AI Services
Globant’s expanded parntership with Anthropic enables it to scale AI services and deepen technical experitse.

Link to Nancy Henriquez on MSP Growth, AI, and Exits
Nancy Henriquez on MSP Growth, AI, and Exits
Nancy Henriquez discusses MSP leadership, AI adoption, vendor trust, exit planning, and what comes next for channel businesses.

Link to What Customers Expect from MSPs in 2026
What Customers Expect from MSPs in 2026
Customers expect more than IT support from MSPs. Learn why AI, security, hybrid infrastructure, and strategic guidance define success in 2026.

Link to Framewerx CEO on AI’s Next Chapter for MSPs
Framewerx CEO on AI’s Next Chapter for MSPs
Framewerx CEO Dan Reid explains how Neuralwerx uses AI to automate MSP operations, improve security, lower costs, and strengthen AI governance.

Link to Why OpenAI and Anthropic Are Betting on Channel Partners
Why OpenAI and Anthropic Are Betting on Channel Partners
OpenAI and Anthropic’s new partner programs signal a major shift toward a channel-led AI market, creating new opportunities for MSPs and solution providers.

Link to How Caylent Is Building an Anthropic AI Practice
How Caylent Is Building an Anthropic AI Practice
Caylent leaders discuss Anthropic, Claude adoption, AI governance, enterprise transformation, and why partners are critical to AI success.
About About
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Victoria Durgin

Content Writer

Victoria Durgin is a technology communications professional and editorial leader specializing in channel technology, cloud marketplaces, managed service providers (MSPs), technology distribution, and partner ecosystems. As Managing Editor of Channel Insider, she oversees editorial strategy and content development focused on helping technology vendors, solution providers, and channel partners navigate an evolving IT landscape. With nearly a decade of experience spanning technology journalism, corporate communications, content strategy, and digital publishing, Victoria has developed deep expertise in the business side of technology. Her work includes creating executive thought leadership content, industry analysis, case studies, and channel-focused reporting that helps organizations better understand market trends, partner relationships, and technology buying decisions. Before leading Channel Insider, Victoria built experience across local journalism, business reporting, social media communications, and corporate marketing. She has worked closely with technology vendors, cloud providers, and managed service organizations to develop content that highlights industry innovation, business growth strategies, and successful channel partnerships. Her portfolio includes case studies featuring mid-sized MSPs across the United States, Canada, and Australia. Victoria's work has appeared in Channel Insider, The Valley Ledger, and Medium. She holds a Bachelor of Arts in Communications and Environmental Studies from Susquehanna University. Through her reporting and editorial leadership, she helps technology professionals stay informed about the trends, challenges, and opportunities shaping the global IT channel.

Expertise

Cloud Marketplaces
Technology Distribution
MSP Content Creation
Technology Executive Thought Leadership
Local and Regional Business News Coverage

Education

B.A. in Communications and Environmental Studies from Susquehanna University

Featured In

Channel Insider
The Valley Ledger
Medium

Highlights

Crafted case studies highlighting the success stories of mid-sized MSPs in the US, Canada, and Australia
Nearly ten years of experience across local journalism, social media content creation, and event reporting for technical and business-minded audiences

Kyvos Exec: Semantic Layers are Critical for Enterprise AI

Kyvos Exec: Semantic Layers are Critical for Enterprise AI

Kyvos says governed semantic layers can help enterprises improve AI accuracy, performance, and trust as pilots move into production.

Jun 3, 2026

Portal26 Adds Visibility, Management for Anthropic Claude

Portal26 Adds Visibility, Management for Anthropic Claude

Portal26 adds AI management for Anthropic Claude, providing enterprises with greater visibility, governance, security, and ROI tracking for AI deployments.

Jun 2, 2026

Sectigo Launches MCP Server for CLM

Sectigo Launches MCP Server for CLM

Sectigo launches a production-ready MCP server to bring agentic AI workflows to certificate lifecycle management for enterprises and partners.

Jun 2, 2026

Anthropic Moves Toward IPO as OpenAI Competition Heats Up

Anthropic Moves Toward IPO as OpenAI Competition Heats Up

Anthropic has confidentially filed for an IPO with the SEC, potentially moving ahead of OpenAI and signaling new growth opportunities for channel partners, MSPs, and enterprise AI providers.

Jun 1, 2026

Channel Insider Opens Nominations for 2026 AI Leaders List

Channel Business

Channel Insider Opens Nominations for 2026 AI Leaders List

Channel Insider has opened nominations for its 2026 AI Leaders List, recognizing executives and innovators driving measurable AI impact across the IT channel ecosystem.

Jun 1, 2026

Integris CEO on First Focus Acquisition, Global MSP Demand

Integris CEO Rashaad Bajwa says the First Focus acquisition strengthens the MSP’s global AI strategy, expands its APAC footprint, and builds on services momentum.

May 29, 2026

Sherweb Targets MSP Billing Gaps with HaloPSA Integration

Helpdesk, ITSM & Other Tools

Sherweb Targets MSP Billing Gaps with HaloPSA Integration

Sherweb has launched a native HaloPSA integration to help MSPs automate cloud billing, sync license changes in real time, and reduce invoice errors.

May 28, 2026

ScalePad CEO Chris Day on MSP & SMB AI Adoption in 2026

Building Channel Revenue

ScalePad CEO Chris Day on MSP & SMB AI Adoption in 2026

ScalePad CEO Chris Day says MSPs must evolve from basic IT support to AI advisory services as SMB clients adopt AI tools faster than providers can support them.

May 27, 2026

PwC: SAP AI Strategy Shifts Toward Enterprise Execution

Channel Analysis

PwC: SAP AI Strategy Shifts Toward Enterprise Execution

PwC’s Patrick Pugh says SAP customers are moving from AI pilots to enterprise-scale execution, with data, governance, and ROI in focus.

May 27, 2026

High-Quality Customer Outcomes Require Courageous Leadership

Channel Business

High-Quality Customer Outcomes Require Courageous Leadership

11:11 Systems CEO Brett Diamond explains why customer focus is the most important part of delivering successful outcomes with Broadcom’s VMware technology.

May 26, 2026

Cork CEO Dan Candee on Evolution of Security Services & AI

Managed Services

Cork CEO Dan Candee on Evolution of Security Services & AI

Cork CEO Dan Candee says MSPs need faster remediation, fewer tools, and stronger SMB security conversations as AI changes cyber risk.

May 22, 2026

Jamf Elevates Former CTO Beth Tschida to CEO Role

Vendor Leadership & Partner Programs

Jamf Elevates Former CTO Beth Tschida to CEO Role

Jamf named Beth Tschida as CEO, as the Apple management and security firm looks to expand under private ownership amid rising AI governance demand.

May 20, 2026

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Channel Insider combines news and technology recommendations to keep channel partners, value-added resellers, IT solution providers, MSPs, and SaaS providers informed on the changing IT landscape. These resources provide product comparisons, in-depth analysis of vendors, and interviews with subject matter experts to provide vendors with critical information for their operations.

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