Jessica Davis

The rush to offer managed services is well underway from the perspective of managed services platform reseller Do IT Smarter. Two years after introducing its "Instant MSP" program, a franchise-like approach that offers aspiring managed services providers training, mentoring and a platform for their services for an initial fee of $1,999, Do IT Smarter has […]

D&H is elevating vice presidents Dan Schwab and Michael Schwab to the roles of co-presidents at the company their grandfather founded in the early part of the last century. The long-planned succession at the Harrisburg, Pa.-based technology distributor will take place over the course of 2008 as the company’s current president, Gary Brothers, moves into […]

Direct market reseller Insight Enterprises reported higher net sales for its fourth quarter and full year ended Dec. 31 in spite of weak hardware sales in the Americas in Q4. Insight reported net sales of $1.28 billion for Q4 and $4.8 billion for the full year, representing increases of 5 percent and 34 percent, respectively. […]

Dell’s new streamlined technical support offering for direct customers and channel partners met with mixed reviews following the PC maker’s announcement of the program on Feb. 5. Long-time Dell resellers happily welcomed the ProSupport offering — particularly the prospect of bypassing scripted level one support — with open arms. But other VARs, uncertain that they […]

Dell is replacing its more than 10 commercial support offerings with two customizable packages to serve both partners and users. The new support structure gives channel partners and experienced IT customers something they’ve been asking for: a fast track past the scripted level one phone support to people who can really help with problems. The […]

M5 Networks, a provider of managed telephony services, is extending its partner program beyond its current 100 local and regional partners to include a handful of national ones. The new program has already signed two national partners, All Covered and Single Path, that will enable the company to do business in areas that were not […]

Data loss prevention technology provider, Palisade Systems, has named former VAR and Arrow strategic account manager Monty Holloway as its new channel chief. In Holloway’s new role as vice president of sales at the company, he plans to do more packaging of financing and other programs to help resellers close deals faster. He also plans […]

It’s not your father’s Dell anymore.  PC maker Dell has marked a sea change in the last year since its founder, Michael Dell, returned to its helm on Jan. 31. Among the major changes he made to the company he started 23 years ago was to reverse the deeply entrenched direct-only sales approach. Almost immediately […]

Managed services platform provider Nimsoft is in the process of developing a software-as-a-service offering for its service provider partners to offer to their customers. The plans were among a handful for the Redwood City, Calif., company in 2008 that CEO Gary Read recently shared in an interview with Channel Insider.  As Nimsoft moves toward its […]

Nearly six years after they were introduced to the computer-buying public as a way to touch and try Dell computers before buying them, Dell’s kiosks are headed the way of VHS players – on the path to extinction. It’s not a big surprise. You couldn’t actually buy a computer at the kiosks. You could just […]

Credant Technologies’ new channel chief plans to focus on recruiting about a half dozen national resellers to augment the efforts of the company’s direct sales force. Greg Clock, a former EMC channel executive, recently joined endpoint data protection vendor Credant as part of that company’s plans to expand its presence in the channel space. "Today […]

Less than a year after inaugurating its North American channel partner program, Cyberoam is moving all its new partners to distribution. The Ahmedabad, India-based vendor, with U.S. headquarters in Newburyport, Mass., has signed an agreement to distribute its UTM (unified threat management) technology exclusively through distributor Synnex. Change has been in the air for months. […]