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Posts by Evan Schuman
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Evan Schuman

Content Writer
Tracking Service Aims to Ease Product Returns

One of the most logistically challenging situations for any large retailer is the return. Newgistics Inc., a Texas retail service firm, this week launched a tracking service intended to alleviate some of the uncertainty involved in the process. When it comes to returns, there are questions on both sides. The retailer might wonder: Is the […]

Sep 22, 2004
Curbing Retail Shrinkage with the Help of a Shrink

In retail IT circles today, no issue generates as much concern—if not outright panic—as does security. You name it, we’re scared of it. That’s true when the topic is hackers trying to break in and steal credit card info, terrorists wanting to poison the apples, gun-toting bandits with their eyes on cash-register cash or the […]

Aug 27, 2004
What’s the Real ROI of Self-Checkout?

A recent study by IHL Consulting Group indicates that self-checkout and other self-service systems generated almost $128 billion in sales last year, up about 80 percent over a year before. Projections are that these sales figures will continue to grow exponentially–up 73 percent this year and then a projected 88 percent next year. Although the […]

Aug 6, 2004
How Intimate a CRM Relationship Do Your Customers Really Want?

At the very heart of any robust retail CRM system are the benefits consumers—and retailers—receive when the retailer knows as much about a customer as possible. But what happens when the customer doesn’t want such an intimate relationship? Not unlike romantic relationships, professional ones need to be based on either trust or a more calculated, […]

Jul 20, 2004
Retail CRM: Does Data Create A Duty?

Pity the poor retail CIO who is a CRM advocate. In acts of backstabbing betrayals worthy of the ancient Roman coliseum, our hero finds himself having to deal with a host of villains: Overzealous software sales reps, who conveniently forget to mention the money and person-hours the retailer will have to spend to make the […]

Jul 12, 2004
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