Dennis Callaghan

Best Software on Tuesday released an update to its flagship ACT contact management application, offering separate versions for small teams and larger workgroups and more advanced salesforce automation features. The new version, ACT 2005, has been rearchitected on Microsoft’s SQL Server 2000 database to support the database collaboration and network security required by larger workgroups, […]

Siebel Systems Inc. and Electronic Data Systems Corp. this week will announced a partnership to help companies avoid many of the costs and complexities of managing customer relationship management systems in enterprises. The companies will announce EDS’ plans to add Siebel’s software to its BPO (business process outsourcing) services. The pact calls for EDS employees […]

IBM Corp. on Monday announced several new application development tools for its Lotus Workplace messaging and collaboration platform. The tools, announced at IBM’s Rational Software Development User Conference in Grapevine, Texas, are the first offered for the Lotus Workplace platform. They’ll be developed by the Rational Group, but branded and sold by IBM’s Lotus Software […]

Salesforce.com inc. is preparing an upgrade to its hosted CRM (customer relationship management) service that addresses a long-standing complaint with such offerings—limited customization. The new forecasting capabilities in the Salesforce.com Summer ’04 release, due this month, will go a long way toward serving enterprises’ divergent forecasting needs, sources close to the San Francisco company said. […]

This fall’s Comdex show has been canceled as the organizers of the marquee IT event seek greater participation from large IT companies and evaluate ways to make it more relevant to technology buyers. Eric Faurot, vice president and general manager of Comdex for MediaLive, said the falloff in attendance was due in large part to […]

Enterprises looking for integrated messaging and collaboration software will soon get an enhanced offering from Oracle Corp. OCS (Oracle Collaboration Suite) 3.0, due in the fourth quarter, adds an instant messaging capability to complement the suite’s e-mail, voice mail, calendar, Web conferencing and file management features, said officials in Redwood Shores, Calif. Version 3.0 will […]

Microsoft Corp. on Tuesday announced the release of Service Pack 1 (SP1) for its Exchange 2003 messaging server, offering updates for e-mail security and administration. Chief among the new features in this release is Microsoft Exchange Intelligent Message Filter (IMF) for Exchange Server 2003, which uses the SmartScreen heuristics-based content-filtering technology deployed at Microsoft Corp.’s […]

At its TechEd conference in San Diego, Microsoft on Monday released the technical beta of its Microsoft Office Information Bridge Framework, which will allow the company to form stronger ties between its Microsoft CRM application suite and the Office suite, company officials said. The Office integration framework will allow Microsoft Corp. to develop deeper levels […]

Hyperion Solutions Corp. on Monday announced two partnerships that will allow it to deliver its business performance management technology as part of offerings for Sarbanes-Oxley Act compliance initiatives. At its Solutions 2004 customer conference in Chicago, the company announced partnerships with Axentis Inc., a developer of governance, compliance and risk management software, and Deloitte Consulting […]

The Web personalization craze may have come and gone, but the needs of enterprises to better serve and wring more revenues from customers have never gone away. Two developers are rolling out analytical software to help enterprises craft tailored marketing offers while limiting integration legwork. Black Pearl Inc. will announce this week its B4 suite, […]

PeopleSoft last week announced that George Ahn, an ex-marketing executive at rival Siebel Systems, was named group vice president and general manager of its CRM business. Ahn replaces Joe Davis, who left PeopleSoft last month to be president and CEO of Coremetrics. Ahn comes to PeopleSoft from TIBCO Software, where he had been executive vice […]

The Radicati Group Inc. on Thursday issued a report indicating that IBM’s e-mail product strategy—with its converging Notes/Domino and Workplace roadmaps—will lead to the company losing share in the corporate e-mail market over the next four years. The report says that Lotus Domino now has an installed base of 85.9 million mailboxes, representing 24 percent […]