At Cisco Partner Summit 2025, the company unveiled new MSP-focused security tools designed to simplify multi-customer management and expand partner profitability.
Security Cloud Control for MSPs builds on customer adoption of popular platform
Among several day-one announcements at the summit, Cisco introduced an MSP-ready version of its popular Security Cloud Control platform. The multi-tenant management solution extends the core product’s features to partners, giving MSPs centralized visibility and control across customer environments.
Cisco highlights the following as key features and benefits of the platform for MSPs:
- Centralized Oversight and Management: An intuitive Manager View provides a single pane of glass for navigating across managed entities, subscriptions, and access controls, reducing administrative overhead.
- Multi-Org Management: Streamlined customer onboarding and configuration at scale, complete with safeguards and clear permission structures, enabling faster time-to-market.
- Granular Role-Based Access Control (RBAC): Precise control over administrator access for managed customers, ensuring engineers and support staff have only the necessary permissions, strengthening governance and compliance.
- Streamlined MSP Licensing & Management: Simplified license allocation, tracking, and auditing across multiple customers, supporting models like multi-architecture Managed Services Enterprise Agreement (MSEA) and consumption-based Managed Services License Agreement (MSLA), increasing profitability.
- Platform API: A standardized gateway provides a consistent developer experience to automate customer onboarding and provisioning, accelerating time-to-value and reducing cost-to-serve.
Cisco says the MSP platform is expected to be generally available in February 2026.
“Being able to log into a single dashboard, with robust role-based access control and being able to manage multiple customers from a single place is really going to reduce the workload for our teams,” said Gísli Helgason, chief technologist – network & security at CAE Technology Services Ltd.
Security Cloud Control today includes the Hybrid Mesh Firewall with AI Defense, and Secure
Access, Cisco’s security service edge (SSE) offering.
Partners see faster onboarding and easier upsell opportunities as firewall opportunities increase
The Hybrid Mesh Firewall uses network and workload identities to create micro-perimeters, applying segmentation and AI-driven threat protection at the app edge and within workloads. It enables policy enforcement across Cisco firewalls, Smart Switches, workload agents that leverage eBPF, and even third-party firewalls — all managed through Security Cloud Control. Telemetry integrates with Splunk, giving partners more insight into threat activity across hybrid environments.
“MSPs are on the front lines, helping businesses navigate the complexities of modern cybersecurity, especially as AI makes threats more sophisticated,” said Jeetu Patel, Cisco’s president and chief product officer. “The new multi-customer management capabilities in Cisco Security Cloud Control, coupled with our Hybrid Mesh Firewall, are designed to eliminate operational friction, empower our partners to accelerate revenue growth, and ultimately deliver superior security outcomes for their customers.”
Cisco said in a statement that it believes the new Security Cloud Control for MSPs platform will enable partners to deliver and leverage:
- Faster Time-to-Market: Stand up new customers faster and bundle multi-product services from a single platform, increasing win rates and expansion.
- Lower Operational Costs: Consolidate consoles and automate repeatable tasks to cut manual effort, errors, and operational overhead, significantly reducing cost to serve.
- Easier Upsell: Leverage a holistic approach to win and grow with highly repeatable motions, making it easier to expand offerings and increase customer lifetime value.
“The announcement on Security Cloud Control’s new capabilities for managing multiple customers is going to be key for our business,” said Justin Rice, the chief product and technology officer of CBTS. “It gives us a single pane of glass to manage multi-customer environments, which is really a game changer for MSPs.”