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SMB Knowledge of Business Phone Tech Is Lagging

business phone systems Likelihood to Evaluate a New Phone System Almost half (48%) said their organizations are likely to evaluate new phone systems, and 36% expect that to happen within the next 12 months. Reasons for Evaluating New Phone System Nearly two-thirds (64%) cited outdated equipment, followed by the need to reduce cost (31%) and […]

Written By

Michael Vizard

Apr 7, 2015

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business phone systems

Likelihood to Evaluate a New Phone System

Almost half (48%) said their organizations are likely to evaluate new phone systems, and 36% expect that to happen within the next 12 months.

Reasons for Evaluating New Phone System

Nearly two-thirds (64%) cited outdated equipment, followed by the need to reduce cost (31%) and the need for a specific feature (30%).

Limited Awareness of Telecom Technologies

While a full 68% of respondents are familiar with VOIP, the next highest technology in terms of awareness is IP telephony at 27%.

Current Use of Voice Communications

Internal communications tops the list at 75%, followed closely by customer/client communications at 74%.

Top Business Phone Features Used

Three-way calling ranks highest, at 60%, followed by intercom, at 42%, and conference call bridges, at 41%.

Business Phone Features Most Wanted

Getting voice mail or email attachments ranks highest at 38%, followed by remote desk phones, at 25%.

Most Widely Used Voice Service Delivery

T1 lines are still the most widely used by 20%, followed closely by cable, at 18%.

Importance of Voice Communications

A little less than a third (31%) rate voice communications as extremely important, while 43 percent said it was very important.

Michael Vizard

Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a writer for publications including Programmableweb, IT Business Edge, CIOinsight, Channel Insider and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

SMB Knowledge of Business Phone Tech Is Lagging

Michael Vizard

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