MetTel Launches Utilities Expense Management Platform

MetTel has launched its Utilities Expense Management (UEM) solution into general availability, positioning the platform as a cost-saving and sustainability-focused tool for federal agencies and large commercial enterprises grappling with fragmented utility operations.

UEM platform promises simplified billing and metrics management for service records

MetTel said the UEM platform centralizes billing, usage tracking, and payment management across thousands of utility accounts, giving organizations a single system of record for electricity, water, gas, and other services. 

The company claims the solution can deliver millions of dollars in savings by identifying billing errors, preventing late fees, and eliminating redundant expenses.

Built into the MetTel Portal and powered by Bruin, the UEM solution provides real-time visibility into consumption data while automating invoice validation and payment workflows. 

“Organizations across government and commercial sectors struggle with decentralized utility management, creating significant operational inefficiencies,” said Don Parente, VP of sales and solution architecture for MetTel Public Sector. 

“Our UEM solution provides a single source of truth that eliminates redundancies, identifies billing errors, and delivers immediate savings through streamlined workflows and automated validation,” Parente continued.

Federal adoption highlights scale and compliance focus

The U.S. General Services Administration (GSA) is among the first customers to deploy MetTel’s UEM services. Under the program, MetTel gathers, loads, validates, and pays utility invoices on the agency’s behalf, covering approximately 3,400 active utility accounts and 800 vendors nationwide.

Beyond cost management, GSA also uses UEM-generated consumption data to meet federal energy compliance requirements and shares reporting with the U.S. Department of Energy. 

MetTel said the use case underscores the platform’s ability to support both financial oversight and regulatory reporting at scale.

In another federal deployment, the MetTel UEM portal managed $190 million in combined utility and telecom spend during 2024. 

Over a two-year period, the system captured $8 million in savings, with the company reporting similar efficiency gains across commercial customer environments.

AI-driven insights deliver operational and sustainability value

At the core of the UEM platform are five primary capabilities, including intelligent invoice management, AI-driven anomaly detection, automated payment orchestration, and continuous consumption monitoring. 

According to MetTel, the system flags issues in roughly one-third of managed accounts each month.

In 2024, those capabilities helped identify water leaks across federal facilities and commercial properties, enabling emergency repairs and avoiding hundreds of thousands of dollars in excess charges. 

MetTel executives said that level of visibility is increasingly important as customers align cost controls with sustainability initiatives.

“The amount organizations spend on energy and utilities is staggering,” said Lori Thomas, SVP of strategic engagement and transformation at MetTel. “Our UEM solution has transformed their operations, not only helping them control runaway costs but also providing the visibility needed to meet increasingly important sustainability objectives.”

Enterprise-grade platform built for channel-adjacent opportunities

MetTel said the UEM platform is built to support large-scale operations, handling monthly utility spend of more than $40 million while integrating with existing financial systems. 

Security controls align with NIST standards for government customers, with customizable dashboards and reporting designed to meet varied organizational needs.

The launch further expands MetTel’s digital transformation portfolio as the provider continues to target enterprise and public-sector customers seeking consolidated management of complex operational environments.

In August 2025, MetTel announced it had been awarded a $54 million contract to modernize the U.S. Department of Veterans Affairs (VA )’s 15,000 telephone landlines across 1,875 locations. Read more about the deal and how MetTel plans to leverage its technology across public sector use cases.