Pedro Pereira

A recent episode involving Dell, a Long Island VAR and a vocal customer provides a valuable case study in the use of Web communication tools, namely a

As the push toward conserving energy gains momentum in the IT industry, managed services proponents see an opportunity to promote the model as a part of

As Americans cope with ever-higher gas prices and IT companies launch initiatives to conserve energy, the folks running grassfire.org are encouraging

If the economy is about to take a dive, solution providers don't seem all that worried. Nearly three-fourths of channel companies polled in Ziff Davis

My early experiences as a reporter involved a typewriter. The very concept seems so remote it’s hard to believe at one time a small mistake would lead to

Still thinking technology is your biggest asset? If you’re a solution provider, you might want to reconsider. Sure, technology is a must because it

Feeling a little, shall we say, sluggish lately? You might be among the vast ranks of IT workers who have put on some extra heft while sitting at their

Sure, the IT manager thinks it's a great idea to install that new accounting package or deploy a VOIP system. But then she takes the proposal to the CFO,

When your competition includes the big phone carriers and networking giant Cisco Systems, you have to find a way to stand out. If you’re Mitel, you do so

Surprised? I can’t really say I am. Though it may seem even shocking that Dell did so well in the Channel Insider Products of the Year awards, snagging

One of the most valuable pieces of wisdom solution providers pitching managed services to IT managers should adhere to is to avoid promoting the services

"Mashup." The term sounds like something my five-year-old would concoct with the contents of her dinner plate or with backyard dirt following a rainfall.