John Moore

Enterprise resource planning projects have been a staple of the integrator’s business for years. Implementations of ERP’s antecedent, MRPII (manufacturing resource planning), were a huge business long before the Web came along, and even before client/server computing, for that matter. But the ERP business has had its ebbs and flows, hitting a particularly low point […]

Analysts International on Tuesday said that it has captured a staff augmentation contract from IBM, two weeks after Keane Inc. announced a decision to drop its staff augmentation work at IBM. A spokesperson for Minneapolis-based Analysts International said the company will provide staffing in a broad range of technical areas. The company believes that its […]

The plan Microsoft announced last week, to acquire FrontBridge Technologies, certainly stirs things up for rivals and resellers in the managed e-mail security market. Companies such as MessageLabs Ltd. and Postini Inc. are among the established players that Microsoft Corp. will now challenge through FrontBridge Technologies Inc. All three companies have beefed up their channel […]

Customers are demanding a lot more of their outsourcing providers. At least that’s what newly released data from market-watcher TPI suggests. The company on Friday reported that 20 percent of the value of outsourcing deals inked in the first six months of 2005 represented restructured contracts as opposed to entirely new awards. That figure compares […]

Keane Inc. has been selected for a $367 million contract to develop and manage a ticketing system for the Australian state of Victoria. The pending contract is the first ever for Keane in Australia, where the Boston-based company has been pursuing the ticketing deal for about a year. “We looked at this as an opportunity […]

The global reach of the IT service sector has left few geographic markets untouched. But officials at Satyam Computer Services Ltd. believe they have hit upon one: the Caribbean islands. Satyam, which operates in 46 countries, including the Caribbean region, co-sponsored a business technology conference in Port of Spain, the capital of Trinidad and Tobago […]

Outsourcers can employ technology to gain a competitive advantage, rather than rely strictly on cost-cutting measures to do so. That’s the message of Irfhan Rajani, chief executive officer of Apparent Networks Inc. The software company’s flagship AppareNet product is designed to help organizations identify network bottlenecks that impede application performance. Apparent Networks last week inked […]

Affiliated Computer Services Inc. on Tuesday unveiled its latest BPO (business process outsourcing) acquisition: LiveBridge Inc. LiveBridge is a customer-care services company that primarily pursues the financial and telecommunications markets. The company operates call centers in the U.S., Canada, Argentina, and India. ACS purchased LiveBridge for $32 million in cash. Terms of the deal also […]

Radware Ltd. this week launched a three-pronged channel program designed to give partners margin protection and engineering assistance. Radware’s Channel Partnership Program mirrors the segmentation of the company’s Intelligent Application Switching product line. Radware offers products in three categories: application security, wide-area network connectivity and application delivery. In those areas, the company makes security appliances, […]

Business process outsourcing has cut a wide channel through traditional human resources departments, financial and accounting operations, and customer relationship management departments. Now, another business function has surfaced as a candidate for outsourcing: procurement. A number of recent outsourcing contracts cover this area. Affiliated Computer Services Inc.’s portion of Walt Disney Co.’s $1.3 billion outsourcing […]

Accenture on Tuesday inked a seven-year outsourcing contract with Elpida Memory, a Japanese supplier of dynamic random access memory. Under the pact, Accenture will take over the operation of Elpida Memory Inc.’s systems that handle finance, procurement, customer relations and knowledge management. Elpida’s goal is to improve the cost-efficiency of its information technology and boost […]