John Moore

Unisys Corp. last month said it will retool its services business to cope with declining integration revenue and problematic outsourcing contracts. On Oct. 18, the company disclosed preliminary third-quarter results showing a loss of $54.3 million. Unisys’ revenue declined 4 percent in its September quarter compared with the same period last year. To jump-start the […]

J. Sainsbury’s recent decision to part company with Accenture has inspired mixed interpretations among industry watchers. The UK food retailer late last month announced plans to take back in-house the IT services it outsourced to Accenture in November 2000. Under the $3 billion deal, Accenture succeeded in improving Sainsbury’s IT capability and “delivered improvements in […]

Earnings reported by distributors last week pointed to stability in the North American market, which has been dealing with higher energy costs as well as questions over the economic impact of Katrina. Arrow Electronics Inc. on Thursday said its North American Computer Products business generated year-over-year sales for the 10th consecutive quarter. Worldwide, the company’s […]

The worldwide business process outsourcing market will expand at a 10.9 compound annual growth rate through 2009, International Data Corp. said this week. IDC called the market “vibrant and brimming with opportunity.” The market, according to IDC, will reach $641.2 billion in 2006 compared with $382.5 billion in 2004. IDC identified procurement and training as […]

Ferris Research last week painted an attractive picture of the e-mail security sector. The San Francisco-based research house, which focuses on messaging and collaboration, reported that the market for e-mail security products and services will grow from $3.7 billion this year to $5.5 billion by 2010. The near-term annual revenue growth rate will hover near […]

IT services played a role in third-quarter results for both IBM and Unisys Corp., with the impact generally favorable for the former and less so for the latter. IBM on Monday cited double-digit growth in service signings among the highlights in its September quarter earnings announcement. IBM Global Services’ strategic outsourcing business experienced an 18 […]

The label “two-faced” is normally seen as pejorative. But that’s not the view of business service management vendors that have found allies in the integration and outsourcing sector. BSM makers now target those service providers as end customers and as a sales channel for their products. This dual role has sparked numerous conversations between software […]

BearingPoint Inc. will likely miss a key milestone in the company’s months-long overhaul, but the integrator’s chief executive officer said he expects the company to turn a profit in 2006. BearingPoint on Tuesday called it “unlikely” that the company will complete its financial statements for 2004 by the end of October, which had been the […]

Business process outsourcing is becoming more sophisticated and specialized. Take the finance and accounting segment of BPO. A number of vendors offer accounts payable/receivable processing. But Paul Schmidt, a partner at sourcing advisory firm TPI Inc., called finance and accounting BPO “generic” services that apply to any business. In contrast, Schmidt pointed to FSO (financial […]

A company that bills itself as the largest non-bank financial institution in India has launched a BPO unit. Radware Revamps Go-To-Market Strategy Double Duty For Accenture Accenture late last month landed a pair of outsourcing contracts with NewPage Corp., which manufactures coated paper. Under an IT outsourcing pact, Accenture will manage NewPage’s enterprise IT functions, […]

Satyam Computer Services Ltd. and Mainstay Partners LLC are worlds apart in geography and scale. Satyam, a $1 billion application development and outsourcing company based in India, has operations in 46 countries and employs more than 20,000 people. Mainstay Partners, a management consulting firm based in Redwood City, Calif., has 10 employees. Nevertheless, the companies […]

Satyam Computer Services Ltd. bested Accenture, IBM and other rivals for an enterprise resource planning system contract with the World Health Organization. The contact calls for Satyam to deploy WHO’s Global Management System. Specifically, Satyam will conduct a global rollout of an Oracle-based ERP system. The enterprisewide installation will include WHO’s regional offices and 140-plus […]