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Atera Rolls Out Autopilot to Automate Tickets & Self-Service

IT Autopilot is Atera’s latest launch for MSPs and IT teams looking to automate repetitive tasks.

Written By

Victoria Durgin

May 22, 2025

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Atera, known for its AI-enabled IT management solutions, recently launched its new IT Autopilot solution. The company says this will further automate the time-consuming but relatively simple work MSPs and IT teams do every day.

IT Autopilot promises tier 1 ticket resolution without human intervention

IT Autopilot promises to address the needs of IT professionals by freeing them up to do work that matters and automate the repetitive tasks that distract from the bigger picture.

“IT Autopilot is not just a new feature, it’s a paradigm shift,” said Oshri Moyal, co-founder and CTO of Atera. “While the industry is flooded with AI buzzwords and half-measures, IT Autopilot delivers actual autonomous IT. We’ve built a system that plans, acts, learns, and improves on its own, just like a skilled technician would. This isn’t automation. This is autonomy.”

Key Features of IT Autopilot include:

End-to-end resolution of tier 1 tickets, like password resets and restarts, without technician intervention
Direct end-user interaction under strict, pre-configured guardrails
Hours saved weekly by automating low-level, high-frequency issues
Faster ticket resolution for organizations, reducing friction and improving employee experience
True self-service IT, enabling employees and customers to solve problems without waiting for human support

“IT professionals are some of the most crucial, yet overburdened people in modern organizations,” said Gil Pekelman, co-founder and CEO of Atera. “With IT Autopilot, we’re not just automating tasks, we’re giving technicians their time, focus, and work-life balance back. It’s the beginning of a new era in IT: one where autonomous agents will become the essential support system IT technicians need to thrive.”

Several customers are already leveraging Atera’s autopilot capabilities to streamline their workflows and reduce time spent on these tasks.

“We have reduced the number of tickets by 15% in the last 8-9 weeks since deploying IT Autopilot,” said Palwinder, VP of IT at Starlight. “And we have actually estimated about 20% reduction in response time and we calculated that it saved our technicians about 48 hours per week since deployed.”

Autopilot follows the success of Atera’ copilot offering

The launch of Autopilot in May comes as Atera continues to innovate on how AI-enabled solutions can address the needs of MSPs and internal IT teams. The company’s AI Copilot promises to enable IT teams to save 11–13 hours weekly per technician, largely through automations in knowledge base sharing and ticket resolution.

“We are very much all-in on AI, and we have been for a while,” Atera’s US GM Yoav Susz told Channel Insider in April. “When you build technology, you have assumptions of how it will be used, and then you get it out in the wild and people do different things and find use cases you didn’t even think of.”

Agentic AI continues to dominate tech headlines. Catch up on the latest AI solutions from SAS, announced at the company’s annual conference in May.

Victoria Durgin

Victoria Durgin is a communications professional with several years of experience crafting corporate messaging and brand storytelling in IT channels and cloud marketplaces. She has also driven insightful thought leadership content on industry trends. Now, she oversees the editorial strategy for Channel Insider, focusing on bringing the channel audience the news and analysis they need to run their businesses worldwide.

Atera Rolls Out Autopilot to Automate Tickets & Self-Service

IT Autopilot promises tier 1 ticket resolution without human intervention

Autopilot follows the success of Atera’ copilot offering

Victoria Durgin

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