FlexPoint has launched a new suite of AI-powered accounts receivable (AR) agents designed specifically for managed service providers (MSPs) to automate collections, payment follow-up, and other financial workflows that traditionally require hours of manual work each month.
The company says its new AR Agents automate the entire invoice-to-cash lifecycle, bringing autonomous AI capabilities to an area of MSP operations that has largely been overlooked amid industry discussions around AI-powered service delivery.
Looking beyond AI for service desks
Much of the MSP industry’s AI investment has centered on service desks, ticket triage, and operational efficiency for technical teams.
Lopez told Channel Insider that while those use cases are important, MSP owners spend significant time managing business processes they neither enjoy nor consider core to their expertise.
“The majority of MSP owners are very technical,” Lopez told Channel Insider ahead of the launch. “The service delivery side of things, the tools and the AI that’s focused on ticket triage, that’s exciting to them. That’s the core of what they want to be doing.”
By contrast, billing, invoicing, payments, and collections are essential business functions that many MSP leaders would prefer to spend less time managing.
“An MSP owner might be really, really good at billing and invoicing,” Lopez said. “I can promise you very few actually enjoy it.”
According to FlexPoint, its AR Agents can accelerate payments by up to five times while saving MSPs more than 20 hours per month through automation.
Context-aware collections and voice AI
Unlike traditional rules-based collections software, FlexPoint’s agents continuously monitor accounts and adapt outreach based on customer history and payment behavior.
Lopez described the system as having a virtual employee who constantly reviews accounts, identifies payment issues, and determines the best communication strategy.
The platform can also deploy voice AI agents to place payment reminder calls, answer invoice-related questions, and identify customer sentiment during conversations.
Those agents can determine when an issue requires human intervention, such as a request for a payment plan or a customer who prefers speaking directly with a person.
“One of the things that we’re very much focused on is that there’s always going to be a human in the loop,” Lopez said.
First step toward autonomous MSP operations
FlexPoint views the AR Agents launch as the first phase of a broader effort to automate MSP back-office functions through AI.
He recalled one MSP owner telling him that eliminating manual collections work could mean spending less time reviewing spreadsheets on Friday afternoons and more time with family.
“Our goal is to free up the owner,” Lopez said. “If we’re successful and we’re able to accomplish what we’re setting out to do, you’re going to have a lot of MSP operators who suddenly have the resources and time to focus on the things that they enjoy doing and are also good at.”
The AR Agents are available immediately, with additional back-office AI agents planned throughout the year.