Surveys - Channel Insider
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Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users - Tracking Contacts
( Page 3 of 16 )

In order to keep track of renewal efforts, More than 40 percent of solution providers use internal systems used to track expiring contracts. About 20 percent let vendors do the tracking and pass notifications along, while a similar number report that customers initiate renewal conversations.




 
 
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Slideshow Index:
  1. Research Exclusive: Perspectives on Renewals from Vendors, VARs, Users
  2. Making Contact
  3. Tracking Contacts
  4. Outcomes
  5. The Importance of Renewals
  6. Who Makes the Call?
  7. Best Vendor Efforts
  8. Renewal Perspectives Across the Board
  9. Who Really Makes Contact?
  10. Customer Initiatives
  11. Comparing Experiences
  12. Building Relationships
  13. Strict Focus on Renewals
  14. Eye on the Ball
  15. Buyer Perceptions
  16. Negative Impact, Final Impressions