Channel News and Analysis - Channel Insider
Empowering the next generation Channel
 

Bull’s Eye Awards
Nominations Open for Channel Insider 2009 Bull’s Eye Awards
Nominations are now open for the Channel Insider 2009 Bull’s Eye Awards, which recognize excellence in customer service, technology prowess, business acumen, channel leadership, communications and community building, and innovation among vendors, solution providers, distributors and channel services companies.



Sponsored Links
  • Control VM Sprawl, What You Don’t Know Can Hurt You
  • FREE Sophos Encryption Tool: Encrypt, compress and share files easily
  • LSI 6Gb/s Portfolio Expands to Include SATA+SAS HBAs
  • Reduce the cost of managing your mobile workers.
  • Find out 7 Ways to Drive Data Center Efficiency
  • SonicWALL breaks through network and email gridlock
  • Save up to 40% on calling costs with Avaya Aura™



  •  

    'May I Take Your Order, Wirelessly?'

    in Channel News and Analysis


    Article Rating:starstarstarstarstar / 0
    Article Views: 649

    Rate This Article:
    Add This Article To:
    Ameranth Wireless cooks up Wi-Fi plan to beef up eatery's customer service.

    When the Seasons 52 restaurant opened earlier this year, it turned to Wi-Fi technology to beef up the all-important server-to-guest relationship.

    Specifically, the Orlando, Fla., restaurant was ready to go with a wireless network and handhelds that let waiters and waitresses record orders and close checks table-side.

    "In the hospitality business, we know that computers can never replace server-to-guest interaction," said Rick Cardenas, director of IT for Seasons 52. "However, the handhelds increase the time our servers spend with our guests table-side and help us provide outstanding service in our restaurant."

    But Seasons 52, operated by Darden Restaurants Inc., had help cooking up its wireless strategy.

    Resource Library:

    Ameranth Wireless, of San Diego, for instance, is Darden's standard wireless point-of-sale partner. Darden operates more than 1,280 restaurants (including the Red Lobster and Olive Garden chains), employs 122,000 people and serves more than 5 million meals a week.

    "While we provided some of the key pieces of the Seasons 52 solution, we met the overall challenge through the power of our best-of-breed strategic partners," said Keith McNally, CEO of Ameranth Wireless.

    Key partners on the project included point-of-sale software developer Aloha Technologies Inc., handheld provider Symbol Technologies Inc., wireless ink-jet printer maker TransAct Technologies Inc. and on-premises paging specialist JTech Communications Inc.

    The resulting system is functional and flexible. And for good reason: Seasons 52 is test-marketing a rotating weekly menu with seasonal food prepared in a variety of ways. Waiters and waitresses who can't keep track of the menu need merely reach for their Pocket PCs.





    Discuss 'May I Take Your Order, Wirelessly?'
     
    >>> Be the FIRST to comment on this article!
     

     
     
    >>> More Channel News and Analysis Articles          >>> More By Joseph C. Panettieri
     


     


    [ci] feeds
    XML
    Add Channel News, Product Reviews, Trends and Analysis to your RSS newsreader or My Yahoo!


    HTML PLAIN TEXT

    Keep on top of news for VARs and Resellers with CI's Weekly Newsletter and Alerts.

     


    CHANNEL RESOURCE CENTER
     
     
    Enterprise Mobility Zone
    The Enterprise Mobility Zone (EMZ) blog is a tool designed to help senior IT executives discuss, create and deploy next-generation mobile strategies in their organizations.
    Go beyond yesterday's tactical approach to mobility!
     
    Build A More Efficient Data Center
    Demands are growing but budgets are not. Solve your pressing IT issues using the resources you already have. Determine which technologies can help you drive efficiencies and how they are applied. Gain a quick ROI on new initiatives
    Find out how
    Let Enterprise TechBrief do the work for you. Aggregated content, tech news, product reviews, vendor updates, how-to’s—all you need to boost your efficiencies and cut costs, all from one place.
    enterprisetechbrief.com