Channel Partner Profile: CapgeminiBy Lori Beerman | Print
Capgemini’s global workforce of more than 270,000 employees provides industry-leading channel services ranging from transformation, innovation and intelligent industry to technology ops, digital, business and artificial intelligence (AI). This profile on Capgemini includes service descriptions, the company’s associated target markets and clients, user opinion, industry recognition and current financial position. Capgemini provides its managed services via three primary brands: Capgemini Invent for solution design and implementation; Sogeti for client IT support; and Altran for engineering and R&D services.
Within six key categories, Capgemini counts more than 500 individual services in its delivery profile.
Transformation and innovation
Capgemini’s transformation and innovation services are marketed primarily to public sector and telecom businesses:
• Brand and experience: Harnessing data to strengthen market presence, customer experience and marketing success
• Future of technology: Helping visionary businesses use IT and hybrid cloud to serve functions like agile transformation and mergers and acquisitions
• Innovation and strategy: Creating next-gen business models across the value chain through product/service build and implementation (supported by Capgemini’s Fahrenheit 212 brand)
• Insight-driven enterprise: Driving financial strength through data science, AI and automation
• Operations: Transforming product engineering, manufacturing and asset management, while optimizing supply and procurement
• People and organization: Implementing change management through digital ops and strategy, process overhaul and performance tracking
For startups, the company’s Applied Innovation Exchange is a core component of its transformation and other services.
Capgemini’s technology operations include intelligent automation, testing and infrastructure services. The company also offers ADMnext for full-scale application data management and what it calls economic Application Portfolio Management (eAPM) to help clients assess their app portfolios to make key cost, cloud migration and performance decisions.
The engineering and manufacturing industries are the core target markets for Capgemini’s digital services — grouped in three stages — to reduce time to market and scale mass customization, while improving innovation, efficiency and customer service:
• PLM: Digital roadmap for manufacturing through consulting, application/data management, implementation and process solutions
• Smart Factory: Strategy, operations and management
• Digital Customer Services: Field service management, remote assistance and the maintenance-repair-overhaul cycle.
Additional offerings drive product-as-service (PaaS) capabilities leverage the Internet of Things (IoT) to embed intelligence and enable the shift from a product to PaaS model.
Through Intelligent Industry services, Capgemini helps diverse industries rapidly deploy and leverage Industry 4.0 technologies: 5G, edge computing, AI and IoT. The goal is to help its client digitize and make data strong in nearly every aspect of their business – from products and systems to operations, support and service. Capgemini’s Altran partnership is critical here, providing the size and integration power necessary for the largest-scale intelligence solutions.
Capgemini uses intelligent automation to improve efficiency for workforce/employee engagement, finance/insurance function, and the management of supply chains, vendors, contracts, risk, compliance and business analytics. To deliver, it deploys both native and the following partner technologies:
• Trintech Cadency and BlackLine: Standardization and automation for faster financial closings
• Celaton instream: Automation for more efficient customer, sales, claims and invoice processing
• Webcollect: Improved collections across the credit-to-cash cycle
Perform AI is Capgemini’s comprehensive AI and analytics portfolio, helping clients identify and maximize the potential for AI across their operations. Benefits include market efficiency, faster machine utilization, increased productivity through enterprise management and competitive advantage through data power and partnership.
Target markets and key clients
Capgemini’s channel services support banking and capital markets, manufacturing and industrial products and these additional industries across the public and private sectors:
• Insurance and government
• Aerospace, defense, life sciences and health care
• Consumer products and retail
• Media and entertainment, telecom and high tech
• Agriculture, energy and utilities and natural resources
Siemens is one of Capgemini’s key clients.
Gartner’s Peer Insights rates Capgemini 3.9 out of 5 stars for over 10 services. The aggregate is based on verified reviews for: Managed Security Services; Computer Emergency Response Team (CERT); Endpoint Security as a Service (EPaaS); Security Operations Center; Application Security; Identity as a Service (Iaas); Cybersecurity for Industrial Systems; DDoS Protection; Web Application Firewall; Threat Hunting Services; and Identity and Access Management. For its Managed Security Services, Capgemini receives 4 out of 5 stars based on five reviews with ratings based on:
• Evaluation & Contracting
• Planning & Transition
• Delivery & Execution
• Service Capabilities
Industry recognition and partnerships
In addition to favorable Gartner ratings, Capgemni’s recent industry recognition includes:
• ISG Provider Lens 2020 Next-gen Application Development & Maintenance (ADM) Services
• Everest Group 2021 Application and Digital Services (ADS) in Capital Markets PEAK Matrix Assessment
• Zinnov 2021 Leadership Zone for global engineering R&D and global IoT services
Capgemni partners with nearly 30 global tech companies, including industry giants, such as Amazon Web Services, Google Cloud, Microsoft, Adobe, Intel, IMB, NetSuite, Oracle, SalesForce, SAP and SAS.
Capgemini’s (Other OTC: CGEMY) key financials include $15.82 billion in gross revenue against $958.72 million in net income. The Enterprise Leader’s recent analysis notes higher risk and volatility compared to S&P 500 companies and a degree of institutional stock ownership that may indicate long-term growth. The Enterprise Leader also reports that multiple firms have issued financial analysis reports on Capgemini since fall 2020 – including Morgan Stanley, Berenberg Bank, HSBC, JPMorgan Chase & Co. and Credit Suisse Group – with recommendations ranging from overweight to outperform to buy.