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TeamViewer vs. LogMeIn Rescue: Remote Desktop Software Review

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By Sam Ingalls

TeamViewer and LogMeIn Rescue offer remote desktop software in a world of increasing remote work and connectivity. 

From accessing your office desktop to connecting with clients and providing on-screen technical assistance, remote desktop software (RDS) is a critical advancement of the digital revolution. TeamViewer stands atop the industry with over 2 billion installations and an extensive network of clients. By comparison, LogMeIn Rescue’s has smaller market presence but offers a similar solution for remote access management. 

In this article, we dive into two of the top vendors in the remote desktop software market, TeamViewer and LogMeIn. We provide a full comparison and Channel Insider’s picks for our favorite in important categories. 

TeamViewer vs. LogMeIn Rescue

1. Remote desktop software

2. Features

3. Integrations

4. Benefits

5. User reviews

6. Pricing

7. TeamViewer vs. LogMeIn Rescue

8. Our pick: TeamViewer

Remote desktop software

Advancements enabling personnel to work from home or on their own personal devices have only increased the rate in which we need solutions for remote access and support. Primary concerns in this space include protecting network security as well as maximizing the user experience. Several industries in particular increasingly rely on remote access software, including  IT, health care and telecommunications. Providing convenient technical assistance is a big part of those industries and remote desktop software is a key application. 

With a simple download and installation on both the control device and the customer or office device, all users need is the appropriate ID and password to start work remotely. 

Also read: Helping companies handle the BYOD balancing act

Features

TeamViewer and LogMeIn Rescue offer a list of useful features for RDS technicians. Both products include:

• Remote desktop control and management

• Access to unattended machines with pre-installed software

• 256-bit AES encryption, 1.2 TLS and configurable 2FA

• Cross-platform compatibility for varying OSs and devices

• Wake, restart and install programs on resting devices

• Multiple monitor functionality and 4K picture quality 

• Scripts for process automation capability

Below, we take a closer look at where the two vendors differ. While both TeamViewer and LogMeIn Rescue share some of the following tools, we relied on user reviews and industry analysis to select where each vendor shines. 

TeamViewer

LogMeIn Rescue

  • Alerts/notifications

  • Board, committee and internal meetings 

  • Calendar management

  • Diagnostic testing

  • Contact and user management

  • Feedback management

  • Remote printing

  • IoT device support

  • Troubleshooting

  • Whiteboard

  • Asset tracking and patching

  • Campaign management

  • Contract/license management

  • Customizable branding

  • Electronic signature

  • Multi-channel communication

  • Voice recognition and predictive dialer

  • Security auditing

  • Self-service portal

  • Video chat and support

Our pick: LogMeIn Rescue

This might be the most competitive category, because both vendors regularly update their product around industry innovation and to meet customer expectations. LogMeIn Rescue gets our pick because of its edge in technical support and customer experience (CX) capabilities. From queue and contract management to customizable branding and self-service portal, LogMeIn’s features are solid.

LogMeIn Rescue tech console diagnostics screenshot

A screenshot of the diagnostics interface in the technician console of LogMeIn Rescue. Courtesy LogMeIn.

Also read: Best remote desktop software for 2021

Integrations

Application

TeamViewer

LogMeIn Rescue

Microsoft Dynamics 365

X

X

Salesforce

X

X

Zendesk

X

X

Zoho

X

ServiceNow

X

Our pick: TeamViewer

While both remote desktop software platforms offer integration for four applications and share integration with Microsoft Dynamics, Salesforce and Zendesk, we give TeamViewer the win for their integration with Zoho. 

Also read: The coming of the hybrid cloud

Benefits

Benefit

TeamViewer

LogMeIn Rescue

Remote connection and control with clients

X

X

Increased customer satisfaction

X

X

Reduced time, resources and costs

X

X

Improved efficiency using automated capabilities

X

X

Stronger collaboration and connectivity for stakeholders

X

X

Our pick: TeamViewer

As top vendors in the remote desktop space, TeamViewer and LogMeIn offer similar benefits. In digging into the catalog of client case studies, TeamViewer’s customers explain in detail how deploying the software impacts their business. The extensive insights into benefits produced show that TeamViewer is able to replicate their results across industries and work with companies to reach their objectives. 

TeamViewer Remote Access and Control screenshot

A screenshot of the user interface for TeamViewer Remote Access and Control. Courtesy TeamViewer.

Also read: Vendor support: Never enough

User reviews

Review website

TeamViewer

LogMeIn Rescue

TrustRadius

8.2/10

8.4/10

G2

4.5/5

4.6/5

Capterra

4.6/5

4.6/5

Notable customers 

TeamViewer

LogMeIn Rescue

  • American Red Cross

  • Fujitsu 

  • Intel

  • Microsoft

  • Philips

  • Porsche Informatik

  • Siemens

  • 3M

  • Accenture 

  • General Electric

  • IBM

  • Fuji Xerox 

  • Lenovo 

  • Toyota

Our pick: LogMeIn Rescue

In our analysis of top review sites and user reviews, we found that LogMeIn Rescue has a more qualitative user experience that goes beyond its ratings. When you consider TeamViewer’s 11,000+ reviews across the three review sites, it’s clear that the platform is widely used. However, LogMeIn Rescue finds a way to please their smaller user base, and the loyalty  is communicated in the reviews. 

Also read: Insurtech report points to digital transformation

Pricing

Price range

TeamViewer

LogMeIn Rescue

High range

$2484.80/yr

Mid range

$1,234.80/yr

$1,299.00/yr

Low range

$610.80/yr

Mobile support add-on*

$418.80/yr

$450.00/yr

Our pick: TeamViewer

TeamViewer offers three pricing plans: Corporate, Premium and Business licenses that fit any organization’s needs. LogMeIn Rescue, by comparison, offers one package, which is slightly more annually than TeamViewer’s mid-range Premium license. While both vendors offer premium features for the cost, our selection of TeamViewer is based on the range of plans to meet SMB and enterprise organization needs. 

TeamViewer vs. LogMeIn Rescue

Category

TeamViewer

LogMeIn Rescue

Features

X

Integrations

X

Benefits

X

User Reviews

X

Pricing

X

Also read: Top partners for enterprise channel partner program 2021

Our pick: TeamViewer

Our pick for top remote desktop software vendor between these two reputable brands is TeamViewer. With a robust global customer base and partner network, tools for SMBs and enterprises and quantitative results for a multitude of organizations, TeamViewer remains a top vendor for remote access control technology. 

If you’re split between TeamViewer and LogMeIn Rescue for your remote access solution, it’s hard to go wrong. In the meantime, learn more by reading our full reviews of each software: 

Also read: Remote desktop software review: TeamViewer

Also read: Remote desktop software review: LogMeIn Rescue